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Customer Service Representative

2 days ago

Edmonton, Alberta, Canada Drivewyze by Fleetworthy Full time

We Speak Safety and Efficiency:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.

At Fleetworthy, you're in the driver's seat

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Essential Duties and Responsibilities

  • Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite

  • Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.

  • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.

  • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.

  • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Experience and Competencies

  • Education: Associate degree in Business, Communications, or related field required; bachelor's degree preferred.

  • Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.

  • Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to escalate.

  • Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.

  • Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.

  • Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.

  • Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.

Knowledge & Skills Proficiency

  • Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must

  • Familiar with Salesforce or similar CRM systems.

Compensation

Up to $52,000 CAD Yearly

What Drives Us to Work Every Day:

  • We pride ourselves on making a difference, for our employees, clients, and their businesses.
  • We accept team members for who they are and what they bring to the table.
  • We are proud to build all our relationships based on transparency and trust.
  • We are a team of energetic and curious individuals passionate about the work we do every day

Our CoreValues – We are 1TEAM

  • People 1st - People 1st We win as a team by collaborating, having each other's backs, and bringing out the best in each other. We always treat others as they would like to be treated.
  • Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
  • Every Trip Matters - Because every trip that our customers take is important to them, it's important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
  • Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
  • Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations