Customer Service Representative

Customer Service Representative

Edmonton, AB

Do you have a keen eye for detail? Are you an effective communicator? Do you enjoy working with an amazing and collaborative team?

Founded in Edmonton, Alberta in 1990, Hi-Tech Seals is a leading Canadian seal, gasket, rubber and plastic component distribution and manufacturing company with a longstanding commitment to customer service. Our employees work closely with customers to find the best solution for their sealing needs. We offer an extensive line up of seals and seal related products along with custom manufacturing capabilities to meet our customers' needs. Over 30 years in business, we have grown to multiple locations across Canada and the US. We take pride in providing superior customer service and products that go beyond our customer's expectations.

We are looking for a full-time Customer Service Representative to join our Edmonton-based team. The successful candidate will be expected to:

Customer Service

• Providing pricing, availability, and schedule information
• Utilize available resources to identify appropriate solutions for customers
• Ensure customer satisfaction through effective call resolution
• Suggest alternative products or services to meet customer needs
• Monitoring the sales process, from quote through to delivery, providing the customer with up-to-date status reports on ETA of goods.
• Sizing up used or new customer parts
• Produce accurate and complete orders/invoices
• Managing/updating all orders entered. (updating deliveries, late deliveries, delivery change requests, expediting etc.)
• Develop RGA for customers to return goods and start NCDR if required
• Entering customer part numbers/cross reference lists
• Work with the source and purchasing department to find specialty items not in stock for customers
• Identify new products, materials, applications, dimensions etc.
• Work with manufacturing on quoting and production of goods including providing standard DMH drawings and PO's

General

• Understand primary customer goals and have a knowledge of all or most contacts assigned
• Collaborate with department managers & supervisors and technical sales staff regarding new account development, goal setting, troubleshooting concerns/problems.
• Collaborate with engineering/drafting new product drawings.
• Acting as a liaison between customer, sales, and purchasing regarding new, current and future requirements.
• Participate in worksite hazard assessments, incident investigation, safety meetings, safety training and other aspects of the Hi-Tech Seals Inc. safety and quality control programs as required
• Other duties as required

Our ideal candidate will have the following qualifications and characteristics:

• High school diploma or equivalent
• 5-10 years related experience preferred
• Ability to operate with the customer's best interest in mind
• Demonstrated ability to establish and maintain effective relationships with customers
• Industry related product knowledge
• Excellent interpersonal and communication skills
• Analytical and decision making skills
• Computer skills, to include; email activity, navigating the internet, MS Office applications and ERP systems
• Excellent problem solving skills.
• Strong Organizational Skills
• CET designation
• Industry related experience would be an asset.

What you get out of this deal:

• A rewarding career with a longstanding successful company
• A competitive salary
• A strong benefit plan with flexibility
• An RSP plan with employer matching contributions
• Extensive in-house training
• Supported external training
• The chance to work with a strong and driven team

Job Type: Full-time

Pay: From $52,800.00 per year

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (required)

Experience:

• Customer service: 5 years (required)

Location:

• Edmonton, AB (preferred)

Work Location: In person