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Inside Product Support Representative
2 days ago
We're looking for a sales-focused, customer-driven individual to join our team as an Inside Product Support Representative. In this role, you'll be responsible for driving parts solutions sales across a high-volume customer base of 150–300+ clients, generating aprox $3M in annual revenue. You'll be the go-to contact for customers seeking expert guidance on parts and service solutions—especially in areas like undercarriage, machine rebuilds, component options and digital platforms such as and Cat Central.
This is a commissioned sales role with a total annual compensation target of $90,000–$105,000+, including base salary and variable incentives.Job Description:
What You Will Do
Build meaningful relationships with assigned owner-operators and growing contractors within the Retail and Small Core customer segments by understanding their business priorities and delivering customized parts and service solutions.
Proactively engage customers to uncover needs, position value-driven recommendations, and demonstrate the full advantage of partnering with Finning.
Leverage digital tools and data to identify opportunities, support sales activities, and open new pathways to serve your customers.
Develop strategic call plans and account strategies to strengthen customer engagement, drive revenue, and support long-term loyalty.
Maintain accurate and up-to-date records of customer interactions, equipment population, and sales opportunities within Saleslink.
Collaborate with product support, equipment sales, and service teams to ensure a seamless and coordinated customer experience.
You will spend most of your day in your local facility or meeting directly with customers, with flexibility for a hybrid work arrangement.
Skills You Bring
A strong sales and customer service mindset with a track record of meeting or exceeding targets
Excellent communication and relationship-building skills
Confidence in customer-facing, consultative selling situations
Ability to navigate complex needs and deliver practical, value-driven solutions
Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided)
Experience & Qualifications
Minimum 7+ years of experience in the heavy equipment or construction industry
7+ years in sales or customer-facing roles with proven success
Parts Ticket required; Finning experience preferred
Comfortable using digital platforms and tools that support parts sales
Mechanical aptitude and willingness to learn technical skills such as undercarriage measuring
Why This Role?
This role offers an excellent opportunity to grow your sales career in a dynamic, customer-focused environment. You will gain hands-on exposure to the heavy equipment industry, build specialized product and technical knowledge, and join a team that values initiative, collaboration, and a strong commitment to customer success.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
