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Captain

10 hours ago

Toronto ON MJ A, Canada Hornblower Group Full time

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit

Position Summary:

The Captain operates Transport Canada inspected passenger vessels in the in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. The Captain greets all guests and ensures each guest is attended to in an appropriate manner ensuring consistently high levels of safety, quality, service, and guest satisfaction, while maintaining a high level of profitability.

  • Please note this is a seasonal/contract position.*

Crew Benefits:

  • Competitive Wage
  • Retention Bonus - up to $500.00
  • Complimentary Cruise Tickets & Uniforms
  • Crew Recognition Awards
  • Complimentary Meals
  • Crew Referral Program - up to $200.00 per referral
  • Crew Events
  • Paid Training

Duties and Responsibilities:

  • Overall responsible for the safety and security of the passengers, ship crew and the vessel.
  • Assign deck crew tasks and provide direction.
  • Stand bridge watch and ensure the safe navigation and maneuvering of the vessel.
  • Ensure all the navigation charts are up to date and Bridge equipment in in working condition.
  • Ensure all the Lifesaving and firefighting equipment are in readiness condition.
  • Provide amazing hospitality to guests and coworkers as prescribed in our RESPECT Service System.
  • Responsible for the pre-cruise preparation, supervision of crew, proper piloting of vessel and vessel reporting system.
  • Conduct pre-cruise meetings and communicate to crew all necessary information regarding the cruise (special needs, boarding procedures, etc.)
  • Carry out regular safety inspections of the boat and ensure that the ship is in seaworthiness
  • Gather pertinent cruise event details from the other departments to ensure special guest requests are fulfilled, thereby ensuring complete guest satisfaction.
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Ensure that the crew wears the proper PPE, especially when carrying out critical activities.
  • Organize and participate in the execution of the Safety Program, including emergency drills and report any shortcoming to the Associate Director, Marine Operations or Port Captain.
  • Participate as required in the proper maintenance of all ship's systems and boarding facilities, including but not limited to pumping in or out of water (potable, raw, black, and gray) gangways, communications, navigation, and Planned Maintenance System (Wheelhouse).
  • Carry out the various checks as required by the Planned Maintenance System.
  • Stand watch to look for obstructions in a ship's path or locate navigational aids such as buoys and lighthouses.
  • Ensure adherence to Transport Canada rules and regulations and other federal and local rules and regulations.

JOB DESCRIPTION

Last Updated: 02/27/2025

  • Ensure strict compliance to Emergency Response and Evacuation Plan.
  • Execute other projects as assigned by management.
  • Deliver training and vessel familiarization to new crew.
  • Adhere to Company's performance management guidelines for all discipline and termination situations.
  • Develop positive working relationships with department heads and peers.
  • Develop strong teamwork within the staff.
  • Resolve guest problems in conjunction with the on-duty Restaurant Manager utilizing strong guest service skills and exercising effective communication skills in keeping with company objectives and guest retention.
  • Complete all shift records: checklist, logbook (Deck & Engine), Radio log, and safety training documentation.
  • Ensure that the accident/incident/Near miss forms are duly filled, reported and sent to the Director of Marine.
  • Ensure that the monthly safety inspection of the vessel is carried out at regular intervals.
  • Maintain the cleanliness and safety of the vessel and assist in the Sanitization of the boat as required.
  • Load or unload materials from vessels.
  • Ensure safe means of embarkation and disembarkation of passengers and crew.
  • Handle lines to moor vessels to the pier when necessary.
  • Assist Engineer in operating and maintain ship equipment such as engines and generators. Escalate any mechanical or maintenance issues to the Port Captain or Associate Director, Marine Operations.
  • Be prepared to begin work at the scheduled time.
  • Willingness to work extended shifts as business needs dictate.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Additional job duties as assigned

Requirements & Qualifications:

  • Master 150 Gross Tonnage certificate
  • Consideration will be given to candidates with a Master Limited over 60 Gross Tonnage certificate who possess sufficient supporting experience
  • Current Marine Basic First Aid
  • Current (within previous two (2) years) Transport Canada approved marine medical certification
  • Minimum two (2) years of experience in the marine environment
  • Restricted Operator Certificate ROC-MC
  • Simulated Electronic Navigation (Limited)
  • Candidates, who, in addition to the above, have relevant skills such as ship-handling, customer service, foreign language knowledge, will be given strong consideration
  • A positive attitude and good work ethic
  • Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 45 pounds (20 kilograms)
  • Walk, stand, sit and work in all types of weather conditions for extended periods
  • Continually and repeatedly perform functions indoors and outdoors
  • If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
  • Will be required to be available for work on all major holidays

City Cruises Canada does not use AI technology in any part of the recruitment process.

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

By signing below, you acknowledge that you have received a copy of your job description and requirements for your position with City Experiences.