Captain

1 week ago

Toronto, Canada Nobu Hotel Toronto Full time

We are currently seeking a dynamic and experienced individual to join our team as a full-time Captain at Nobu Restaurant, Toronto. In this key leadership role, you will play a pivotal part in providing exceptional service, overseeing the dining experience, and ensuring guest satisfaction. If you are passionate about hospitality, leadership, and creating memorable experiences for guests, we invite you to join us at Nobu and be part of our esteemed team.

**Responsibilities**:

- Provide personalized and attentive service to guests, greeting them upon arrival, escorting them to their tables, and ensuring their needs are met throughout their dining experience.
- Lead a team of servers and support staff assigned to your section, providing guidance, direction, and support to ensure seamless service and guest satisfaction.
- Oversee the flow of service in your section, managing table assignments and seating arrangements to optimize guest satisfaction and restaurant efficiency.
- Possess comprehensive knowledge of the restaurant's menu, wine list, and service standards, and provide recommendations, answer questions, and assist guests with menu selections.
- Anticipate and address guest concerns, complaints, or special requests in a timely and professional manner, ensuring guest satisfaction and loyalty.
- Work with other members of the front-of-house and back-of-house teams to ensure seamless coordination and communication throughout service.
- Uphold cleanliness, organization, and safety standards in the dining area, ensuring compliance with health and safety regulations and sanitation protocols.
- Assist with training and development of front-of-house staff, including servers, hosts/hostesses, and bussers/runners, to ensure consistent delivery of exceptional service.
- Act as a liaison between guests and management, providing feedback, suggestions, and insights to improve the dining experience and operational efficiency.

**Requirements**:

- Previous experience in a supervisory role in the hospitality industry, preferably in a fine-dining restaurant or hotel environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional service and achieve operational goals.
- Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
- Knowledge of food and beverage operations, service techniques, and industry trends.
- Flexibility to work evenings, weekends, and holidays as required.
- Must be legally eligible to work in Canada.

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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