Bilingual Medical Secretary

What We Do

The South-East Ottawa Community Health Centre (SEOCHC) is a community-based organization that has provided integrated, interdisciplinary team-based care for over 40 years. Our mission is to make a positive difference in the lives of people who face inequities – by providing accessible community health and social services.  We look to bring people together with the resources, expertise and services they need so that we can do our part to build a healthy, thriving community. At the heart of our delivery model are our shared commitment to equity and social justice, whole person health, community collaboration, heart driven integrity and evidence informed excellence.

Overview:  

The Bilingual Medical Secretary provides administrative and clerical support to ensure the effective operation of the health centre. Our ideal candidate is professional, adaptable, and highly organized, with strong communication skills and a commitment to patient-focused service in a fast-paced clinical environment.

Key Responsibilities

• Welcome and assist patients in English and French, providing clear information with empathy and cultural sensitivity.
• Support clients with registration and filling in intake forms.
• Schedule and coordinate appointments, referrals, and provider calendars using EMR system.
• Maintain accurate medical records and handle all communications while ensuring confidentiality.
• Support healthcare providers with charts, forms, and administrative tasks.
• Collaborate with team members to ensure smooth clinic operations and a positive work environment.
• Address patient concerns with professionalism, applying conflict resolution and problem-solving skills.
• Manage office organization, supplies, and data entry while prioritizing tasks in a fast-paced environment.
• Other duties as assigned.

Qualifications

• Post-secondary training and/or experience in office management, medical secretarial or a related program.
• Two years' experience in office administration; Health/Social Services experience an asset
• Proficiency in Word, spread sheets, database, electronic mail and data entry.
• Ability to learn and function in an EMR, ideally PS Suites.
• Ability to work in English and French, Somali and/or Arabic an asset
• Proficiency in word processing (min. 50 wpm), data entry, electronic scheduling, records management, electronic medical systems.
• General knowledge of medical terminology and an understanding of client confidentiality and privacy concerns.
• Able to build strong relationships with health care providers by learning their working style and grasping what is required to do the administrative tasks independently.
• Strong ability to multi-task, prioritize and manage time. Flexible, adaptable and able to anticipate problems and address them before they become issues.
• Exceptional communication and customer service skills including telephone etiquette, cultural awareness and ability to work with complex patients.

Locations

Our Medical Secretaries need to independently travel to several locations. A valid drivers license and access to a reliable vehicle is required.

• Bank Street
• 22 – 1485 Heatherington Road
• Various Community Events

Salary Range: $23.17 to $27.59 / hour

Additional Information

For more information on our Centre visit

Please apply with your resume and a cover letter.

Thank you for your time and interest, however, please note that only applicants selected for an interview will be contacted.

The Centre is committed to employment equity. SEOCHC will provide accommodation for applicants with disabilities in its recruitment process. If at any stage in the selection process you require accommodation due to disability, please let us know the nature of the required accommodation.

We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including but not limited to Indigenous Peoples, racialized persons, members of the 2SLGBTQIA+ community, persons with disabilities, and others with lived experience of systemic barriers to equity.