Ticket Agent

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities - and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

Responsibilities:

As a valuable member of the Ticket Operations team, you will deliver championship customer service to fans at the ticket offices.

• "Think Like A Fan" to ensure delivery of friendly and efficient ticket service.

• Perform ticket sales transactions and sending of those tickets using Ticketmaster operating systems (TM1 Sales).

• Perform debit/credit card transactions and daily reconciliation.

• Provide friendly and informed responses to inquiries regarding seating locations/ticket prices.

• Work closely with Guest Services & other departments to assist fans with special needs/requests.

• Act as an ambassador to our community; provide information to fans regarding tourist attractions, transportation system, etc.

• Adopt new ticketing technology and troubleshooting knowledge as required

• Troubleshoot, action, and problem-solve any and all fan-related mobile ticketing concerns.

• Be educated on venue policies and procedures to provide a fan-first service experience.

• Follow all MLSE Health & Safety policies and procedures.

• Work in compliance with the provisions of the Occupational Health & Safety Act.

• Adhere to MLSE service standards and policies.

• Other administrative or service functions as required.

Qualifications:

• Must be available to work days, evenings, weekends, and holidays as required.

• Must be available to work events at Scotiabank Arena, BMO Field, and Coca-Cola Coliseum.

• Must be able to stand for approximately 4 hours or longer.

• Previous experience in a box office or ticket sales is a definite asset

• Able to lift and carry up to 20 lbs as required.

• Proven ability to provide exceptional customer service/upsell.

• Must be self-motivated, a team player, and enjoy working with people.

• Excellent interpersonal and communication skills.

• Proficient in computer skills.

• Familiarity with the City of Toronto and tourist attractions is an asset.

• Work well under pressure; handle multiple tasks simultaneously.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email This email is only for accommodation requests. Resumes sent to this email address will not be considered.

We're glad you're here. Once you apply, we'll follow up by email, and you can track everything in your Candidate Portal . Want instant updates? Opt-in for SMS notifications to stay in the loop.

At MLSE, we are committed to building an equitable , diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.