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IT Support Specialist II

3 weeks ago

Toronto, Ontario, Canada Leggett & Platt Full time

We make life more comfortable.

Leggett & Platt's overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years. As
The Components People
, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion-control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

Learn more about the history of Leggett:

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate IT team to help support our Hydraulic Cylinders business. Over the last 45 years, PHC has built a reputation as a world-class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets. If you join our team, your work will ensure customers across the world have high-quality products they can use to keep their businesses running.

As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break-fix support on IT hardware and software. Your contributions will have a direct impact on the business by creating value for our internal customers that will help preserve the company's reputation and business. The team you will be working with is technical and collaborative, and values problem-solving and effective communication. This is an on-site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.

So, what will you be doing as an IT Support Specialist II?

  • Serve as a local point of contact for end users seeking technical assistance
  • Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
  • Provide step-by-step training for end users and document internal procedures
  • Direct significant, unresolved, or recurring issues to the next level of support personnel
  • Provide accurate information and technical assistance support on IT products, services, software, and hardware
  • Log all service interactions and their resolutions
  • Pass on any feedback or suggestions by end users to the appropriate internal team
  • Stay current with system information, changes, and updates
  • Assist the IT team in other duties as deemed necessary
  • Travel between area facilities to support locations within the region

To Be Successful In This Role, You'll Need

  • Bachelor's degree relevant to the position or equivalent experience
  • 2-5 years' experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
  • Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
  • Ability to diagnose and resolve technical issues without direct supervision
  • Experience with Endpoint Central and ServiceNow a plus
  • Proficiency in English
  • Customer-oriented and ability to stay calm under pressure
  • Strong communication and organizational skills
  • Must have the ability to adapt quickly
  • Keen attention to detail, memory of patterns, and interest in problem solving
  • Ability to lift up to 45 lbs.

What To Do Next
Now that you've had a chance to learn more about us, what are you waiting for Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. If you require assistance completing an application, please contact our team at

Our Values
Our values speak to our shared beliefs, and describe how we approach working together.

  • Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
  • Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
  • Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
  • Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us

We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we'd love the opportunity to consider you.

For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the "Privacy Notice" tab located at

IMPORTANT NOTICE TO APPLICANTS

Regarding Equal Employment / Equal Access

Leggett & Platt, Incorporated, and all its Canadian affiliates value the diversity of skills, knowledge, and perspectives our employees bring to our workplace. We believe the presence in our workforce of individuals with characteristics protected under local human rights legislation, including but not limited to females, minorities, individuals with disabilities, veterans, persons from all faiths and national origins and of all colors reward us with greater talent, new ideas and unique perspectives.

It is therefore our policy to recruit, hire, promote, transfer, administer benefits and handle all other conditions of employment in a non-discriminatory manner without discrimination regarding any protected status under local human rights legislation. Our Chief Executive Officer has requested that all of our employees make equal opportunity a priority.

We are committed to workplace accessibility and accommodation of persons with disabilities. Should you have any need for accommodation at any stage of the hiring or recruitment process, please let us know and we will work with you to provide appropriate accommodation or address any accessibility-related needs. This information will be handled as confidentially as practical. You are welcome to contact a member of our Corporate Employee Relations staff at if you need assistance to apply, wish to discuss an accommodation, or have questions about this notice.