Specialist II, Quality Assurance

We are hiring a Specialist II, Quality Assurance

Reporting To:

Manager, Quality Assurance

Full-Time/Part- Time:

Full-time

Salary Range:

$58,385 - $93,415

Posting Date:

January 21, 2026

Closing Date:

February 4, 2026 

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:     

12.6
Toronto
Great location Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment

The Opportunity  
The Quality Assurance Specialist II is responsible for post-funding review and assessment of mortgage underwriting quality through evaluation of documentation, compliance to company policy guidelines and due diligence of the underwriting team.

How you will contribute:  

Using an established review method, the Quality Assurance Specialist will review a pre-determined number of mortgage applications (per each underwriter) to determine if company policies and procedures were followed and that prudent underwriting decisions were made
Review files prior to closing to determine if policies and procedures were followed in adherence to underwriting guidelines
Ensure Quality Assurance reviews are conducted in a timely, efficient and objective manner
Knowledgeable with lender, investor and insured underwriting guidelines
Support the external audit process as directed by manager (i.e. gathering system information from internal systems, answering auditor questions)  
Analyze root causes, patterns or trends in order to assist with the development and implementation of internal control procedures
Adhere to policies /procedures to ensure AML requirements are met, when applicable

The experience you need:

Demonstrated ability to provide clear and detailed explanation, analysis and recommendations in both French and English
University degree or post-secondary education and/or equivalent work experience
Must have experience/knowledge of residential underwriting practices
Comprehensive knowledge of mortgage operations, credit policies, including credit principles, practices, processes, products and services
Experience identifying and investigating potentially fraudulent mortgage applications
Proficiency in the use and operation of Microsoft Office applications i.e. Excel, Word, Outlook (Access skills would be considered an asset)

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you'll join:
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
   
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
 
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
 
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
 
#FNLOON

---