spa concierge

1 week ago

NiagaraontheLake, Ontario, Canada Lais Hotel Properties L Full time $40,000 - $70,000 per year

Vintage and Niagara's Finest Hotels are currently seeking Spa Concierges to join our growing team

Position Summary: To welcome and greet clients, service their wishes and administer required documentation to spa appointments and facility. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first-class spa treatment facility.

Duties and Responsibilities:

Primary Responsibilities:

  • Providing personalized and exceptional guest service at every given opportunity
  • Meeting established up-selling and sales goals
  • Welcomes each and every spa Guest, whether hotel guest, member or day guest
  • Assists clients to check in and out of the spa for appointments, fitness and classes
  • Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request
  • Having a thorough knowledge of Lais Hotel Properties' products and services
  • Suggesting additional products and services meeting our Guests' specific preferences
  • Assessing Guests' individual needs to meet standards for additional products and services
  • Actively seeking ways to meet Guests' product or service needs
  • Fulfills requests for amenities within the Spa and facilities requests for services within the hotel, town and elsewhere, adopting a "never say no" approach
  • Performs the cash reconciliation procedure daily and tracks the cash flow on the squirrel system
  • Responds to Guest concerns and inquiries as required
  • Take ownership of issues and follows-up accordingly
  • Assist Service Providers where necessary to provide a premiere treatment experience
  • Ensure every Client is given the opportunity to provide feedback on the treatments, facilities and service they have received
  • Offers to book future appointments at the end of the Guest's visit
  • Perform sales functions to promote the spa facility and products
  • Monitors the distribution of robes, towels, slippers and locks to each Guest
  • Circulates throughout the spa on a regular basis to offer water, fresh towel or any other need a guest may have
  • Ensures that all area around the pool and the spa are kept tidy and appealing to the hotel and the spa guests
  • All other duties as assigned

Professional Requirements:

  • Minimum of a high school diploma
  • Post-secondary education desirable
  • Basic computer skills required
  • Previous up-selling and/or sales experience is considered an asset

Personal Attributes:

  • Must have excellent communication skills both written and oral
  • Must have a pleasant outgoing personality
  • Must be self-motivated and have good time management skills
  • Confidence in selling and up-selling products and services
  • Positive sales-oriented personality
  • Desire to meet goals
  • Ethical and honest

Questions, quoting the job title and location, may be directed to -

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

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