Mortgage Administration Manager

Mortgage Administration Manager

Location: Downtown Vancouver, BC (in-office position)

Employment Type: Full-time, Permanent

Compensation: $100,000 – $120,000 annually (commensurate with experience) + performance-based bonuses

Start Date: As soon as possible

Application Deadline: Until filled Employee Benefits: Flexible Private Health Services Plan

About the Company

We are a well-established and rapidly growing private mortgage lender with a current mortgage portfolio exceeding $300 million. Our business model focuses on sourcing capital from investors and deploying those funds into mortgages secured by real property.

You will be joining a collaborative, 14-person professional office led by an executive team with over 80 years of combined industry experience spanning property development, public accounting, and mortgage financing.

The Opportunity

We are seeking an experienced and detail-oriented Mortgage Administration Manager to lead and oversee the core administrative functions of our mortgage operations. This is a key leadership role that sits at the intersection of operations, compliance, and people management, with direct exposure to senior leadership and external stakeholders.

The successful candidate will play a critical role in ensuring mortgage files are accurate, compliant, and efficiently managed throughout their lifecycle, while also building and mentoring a high-performing administrative team.

Key Responsibilities

Mortgage Administration Oversight

• Provide leadership and oversight across three critical administrative functions within the mortgage department:
• Funding and advances
• Mortgage renewals
• Arrears and foreclosures

File Review and Quality Control

• Review mortgage documentation for accuracy, completeness, and compliance prior to external release
• Develop, implement, and maintain policies, procedures, and quality control systems related to mortgage files

Reporting and Executive Support

• Prepare and deliver periodic status reports to the Executive Team related to mortgage administration, renewals, and arrears
• Identify trends, risks, and process improvement opportunities

Team Leadership and Development

• Hire, train, mentor, and develop administrative staff
• Provide day-to-day guidance, performance management, and professional development support

External Stakeholder Management

• Act as the primary point of contact for external lawyers and mortgage brokers on foreclosure-related matters
• Ensure timely and professional communication with all external partners

Operational Support

• Demonstrate flexibility by supporting other functions within the mortgage team as required in a fast-paced, growing environment

Skills, Qualifications and Experience

Required

• Minimum 3 years of management experience, including both task and people management
• Undergraduate degree or senior-level Paralegal designation
• Strong verbal and written communication skills
• Highly organized with strong attention to detail and the ability to manage multiple priorities

Preferred

• Experience in financial services, mortgage lending, or a regulated environment (considered an asset, but not required)

Application Process

• Please apply with an updated resume and cover letter. Only qualified applicants will be contacted.

Job Type: Full-time

Pay: $100,000.00-$120,000.00 per year

Benefits:

• Extended health care

Application question(s):

• Please describe your experience managing people, and what that entails? How many years have managed people for?
• Please discuss your experience in the mortgage/financial industry if any.
• Please describe why you want this role, and why you believe you are a fit.
• Please describe your education, and how it's applicable to this role.

Education:

• Bachelor's Degree (required)

Language:

• English (required)

Work Location: In person