Road Claims Representative ll
5 days ago
As a Road Claims Representative II, you'll make a meaningful impact by helping customers recover from unexpected losses through:
Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.
Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.
Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.
Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.
Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.
We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.
What You'll Do:
Review new losses and prepare investigation plan.
Contact the insured to discuss loss details and arrange inspection appointment.
Attend loss scene to confirm facts of loss through various investigation methods.
Work with policyholder to explain claims process to ensure efficient claims experience.
Secure statements with policyholders, third parties, independent witnesses as necessary.
Secure photographs and diagrams of loss scenes.
Collect evidence to preserve subrogation as necessary.
Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
Evaluate liability and identify subrogation opportunities.
Identify salvage opportunities and ensure efficient disposal.
Obtain officials reports- policy, fire and medical providers.
Obtain details of overall risk and relay any potential hazards/concerns to underwriting.
What You'll Bring:
Minimum of 5 years experience in the insurance industry in property claims.
Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).
Consistent accuracy, thoroughness, and attention to detail.
Ability to work both independently and collaboratively in a dynamic team environment.
Adaptability and a continuous improvement mindset.
CIP or willingness to work towards designation.
Prior experience with Guidewire Suite considered an asset.
Post-secondary education preferred.
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