Road Claims Representative ll

Elevate Your Career as a Road Claims Representative at Portage Mutual Insurance

About Portage Mutual: Where Your Talent Makes a Difference

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we're more than just a trusted national property and casualty insurer—we're a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?

At Portage Mutual, we believe that our people are our greatest asset. Here, you'll find:

• Total Rewards: We care about your well-being and financial security.  That's why we offer a competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
• Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
• Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada.  Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
• Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed.  We're dedicated to creating a workplace where every employee feels welcomed, valued and respected.
• Making a Difference: Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: 

As a Road Claims Representative II, you'll make a meaningful impact by helping customers recover from unexpected losses through:

• Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.
• Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.
• Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.
• Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.
• Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.

What You'll Do:

• Review new losses and prepare investigation plan.
• Contact the insured to discuss loss details and arrange inspection appointment.
• Attend loss scene to confirm facts of loss through various investigation methods.
• Work with policyholder to explain claims process to ensure efficient claims experience.
• Secure statements with policyholders, third parties, independent witnesses as necessary.
• Secure photographs and diagrams of loss scenes.
• Collect evidence to preserve subrogation as necessary.
• Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
• Evaluate liability and identify subrogation opportunities.
• Identify salvage opportunities and ensure efficient disposal.
• Obtain officials reports- policy, fire and medical providers.
• Obtain details of overall risk and relay any potential hazards/concerns to underwriting.

What You'll Bring:

• Minimum of 5 years experience in the insurance industry in property claims.
• Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).
• Consistent accuracy, thoroughness, and attention to detail.
• Ability to work both independently and collaboratively in a dynamic team environment.
• Adaptability and a continuous improvement mindset.
• CIP or willingness to work towards designation.
• Prior experience with Guidewire Suite considered an asset.
• Post-secondary education preferred.

Ready to Make an Impact?

If you're seeking a rewarding career with a company that values its employees and is committed to making a difference, we invite you to apply If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply

Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.

Please submit your resume and cover letter

We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).