Concierge - Bilingual Advisor (French)

Have an eye for style? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Vancouver, BC.  Apply today — your lifelong career in fashion might launch here.

THE TEAM

The mission of the Concierge Division is to connect with and delight our clients.

THE OPPORTUNITY

Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

We're proud to offer industry leading wages starting at $23/hr. with unlimited growth potential at Aritzia.

You'll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

THE ROLE

As a Bilingual Concierge Advisor, you will:

• Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English
• Sell clothes and earn client confidence through unparalleled styling expertise
• Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
• Meet and exceed established performance targets

THE QUALIFICATIONS

The Bilingual Concierge Advisor has:

• The ability to communicate effectively in English (written and verbal) and French (written and verbal)
  • French as first language is preferred
  • Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2
• The passion for providing world-class client service and building long lasting client relationships
• An aspirational sense of individual style
• The desire to thrive on a high-performance team
• The commitment to learn and apply Aritzia's values and standards
• The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

THE LOGISTICS

As a Bilingual Concierge Advisor, you have:

• The ability to work 24-30 hours per week for mandatory training in your first two weeks
• The ability to work shifts within our operating hours of 6AM - 9PM PST (including evenings and weekends)
• No extended time off from November through January during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

THE COMPENSATION

The starting wage for this position is $23/hr.

Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset.

Aritzia's Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy.  Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now. 
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in-house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining. 
• The SET — Our in-office fitness studio and gym with state-of-the-art equipment, custom-created classes and optional personal training. Open 7 days a week, it works out well. 
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial. 
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof. 
• Amenities — Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more. 
• The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts, self-care promos and on-site medical care. 

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. 

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.