Service Manager

New West Truck Centres is a leading heavy truck dealership serving Western Canada, known for strong OEM partnerships, high service standards, and a commitment to safety and professional development. Our Red Deer branch supports customers across transportation, construction, agriculture, and oil and gas. These industries depend on reliable service and fast turnaround times.

As Service Manager, you will lead a skilled team, drive operational performance, and ensure the delivery of exceptional customer service. This is an excellent opportunity for a hands-on leader who values teamwork, customer satisfaction, and continuous improvement.

Treated Well

You will join a leadership team that values people first. Calm, consistent, and supportive leaders empower you to run the service department with confidence. You will work with knowledgeable colleagues who collaborate and care about the success of the branch.

Trained Well

We provide access to advanced diagnostic tools, OEM training, web-based learning, and internal development programs that strengthen both technical and leadership skills. You will have the resources and support needed to succeed in a high performing service environment.

Paid Well

This leadership role offers a competitive base salary ranging from $115,000 to $130,000 per year, depending on experience and qualifications. The position is bonus eligible, providing additional earning potential tied to performance and departmental results.

Our comprehensive benefits package includes health, dental, vision, life insurance, and an employee assistance program. New West Truck Centres is committed to providing stability, meaningful career growth, and long-term financial rewards for strong leaders.

The Role

As Service Manager for the Red Deer branch, you will oversee and direct the daily operations of the Service Department. Your mission is to deliver safe operations, exceptional customer service, efficient shop workflows, strong financial performance, and a motivated, high functioning team.

Key Responsibilities

Department Management (50% of your time)

Profitably grow the service business while promoting excellent customer relations, safe work practices, efficient procedures, and high-quality standards.

Guide, mentor, and inspect the work performed by all service personnel, demonstrating strong knowledge of every position in the department.

Ensure technicians have the training, tools, equipment, and information required to perform their work effectively.

Direct daily service activities including scheduling, repair order flow, shop capacity planning, and customer communication.

Work closely with the Director of Operations, Shop Foreman, Lead Hands, and Service Advisors to ensure alignment and smooth operations.

Maintain a strong presence on the shop floor to model safe practices and reinforce NWTC service standards.

Reporting and Planning (20% of your time)

Maintain accurate service records, documentation, and reporting systems.

Advise leadership on workload planning, staffing needs, customer trends, shop efficiency, and opportunities for improvement.

Provide recommendations related to customer relations issues, workload balancing, and operational bottlenecks.

Create and present yearly service department forecasts including revenue, capacity, staffing, training needs, and equipment planning.

Technical Advisory (20% of your time)

Stay current on OEM technical bulletins, warranty programs, and diagnostic updates.

Provide frontline assistance to customers regarding service issues, warranty inquiries, and troubleshooting needs.

Offer technical support to Technicians and Service Advisors on complex repairs and diagnostic concerns.

Support quoting accuracy, repair order preparation, and warranty related decisions.

Mentorship and Team Development (10% of your time)

Develop a knowledgeable and motivated service team committed to safety and high performance.

Lead career development, progression planning, and training pathways for technicians and advisors.

Foster a positive and professional environment built on teamwork and continuous improvement.

Provide coaching, feedback, and growth opportunities to all service personnel.

Experience and Skills

Red Seal Journeyman Heavy Equipment Technician is required

Class 1 or Class 3 Driver's License is preferred. CVIP certification is recommended but not required

A minimum of five years of experience in the heavy-duty repair industry with leadership experience preferred

Ability to work safely and effectively in a fast paced, high-pressure environment

Strong communication skills with a professional presence when engaging with staff and customers

Proven ability to lead, coach, and motivate technical teams

Strong understanding of shop operations, diagnostics, workflow efficiency, and customer service standards

Who You Are: You Embody P.R.I.D.E.

Professionalism. You lead by example with consistency, respect, and accountability.

Responsiveness. You move quickly to support customers, employees, and operations.

Integrity. You do what is right and uphold NWTC standards in every decision.

Dedication. You are committed to the success of the department and the people in it.

Energy. You bring enthusiasm, direction, and steady leadership.

Other Details

We welcome all qualified candidates. Professional references will be required.