Service Supervisor

Value Proposition
As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Care – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation Is Only One Part Of The Employee Value Proposition That Medline Canada Offers Our Employees. As Part Of Our Mission, We Offer One Of The Most Competitive And Engaging Employee Experience Programs In Canada, Which Includes

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Lifeworks Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Tailored incentives for eligible employee groups, such as home office reimbursement and Sylvan Learning Centre credit
• Employee referral program
• Education support programs
• Fitness subsidy
• Recognition programs
• Social activities
• And much more…

Job Description Summary
The Service Supervisor is responsible for the daily operations of technical services our technicians provide to our customer base. This role is responsible for improving productivity, performance, efficiency and profitability through the implementation of effective processes and supervision of staff. Must assure safety protocols are being followed and is responsible for monitoring technician inventory.

Job Description
The Service Supervisor is responsible for the daily operations of technical services our technicians provide to our customer base. This role is responsible for improving productivity, performance, efficiency and profitability through the implementation of effective processes and supervision of staff. Must assure safety protocols are being followed and is responsible for monitoring technician inventory.

Staff Management

• Supervising the day to day activities of the service technicians
• Schedule team meetings, as required
• Ensuring service calls are current in calendars (all technicians)
• Scheduling and dispatching Service Technicians to service calls, as required
• Ensuring the submission and completion of service work orders from the technicians
• Coaching staff through difficult customer situations
• Providing the Service Technicians with the training, information, tools, coaching, mentoring, encouragement and recognition needed to meet business expectations
• Review monthly Power BI KPI's with each technician
• Co-travel with all technicians once a quarter
• On-boarding new service technicians for safety and other job related responsibilities
• Facilitating safety training/policy implementation for Service Department
• Participate in required Job Safety Analysis & safe work procedures
• Conducting annual performance and salary reviews, in conjunction with the Regional Service Manager.

Sales

• Actively promote and sell PMAs
• Actively promote the sale of preventative maintenance kits (compressors, suction, dental units)
• Meet with Sales Reps/Consultants to get feedback and target sales opportunities

Administration

• Processing work orders
• Tracking rentals
• Logging in repairs and monitoring repair time
• Scheduling flights for out of town work, as required

Customer Service

• Following through on commitments to customers and internal colleagues
• Listening to customer issues, customer relations
• Communicating client service information with the Sales Representatives and Office Staff
• Acting as escalation point for difficult customer situations

Inventory

• Responsible for auditing inventory with Service Technicians
• Managing Risk by
• Ensuring legislative compliance
• Managing company property
• Ensuring adequate protection for customer property
• Implementing corporate policies
• Planning and controlling change
• Provides a safe work environment through the delivery of training to employees, identifying and resolving unsafe situations and reporting of injuries

QUALIFICATION & SKILL REQUIREMENT

• Combined technical training with management training or equivalent work experience. Dental experience considered an asset.
• Technical experience with mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
• Minimum of 2-4 years of relevant work experience at a lead hand level or above
• Cost management experience
• Basic IT skills (databases, MS Office, enterprise systems)
• Good verbal and communication skills
• Strong interpersonal skills and customer service skills
• Focus on the attainment of results
• Aptitude for problem solving

Position Specific Requirements
Must hold a valid Canadian driver's license and a good driving record. Flexibility to accept periodic overnight travel and evening/weekend work. Must deal with uncomfortable employee and customer situations.

The Anticipated Salary Range For This Position
$75, $113,200.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada
Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility
Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.