Senior Desktop Support

1 week ago

Toronto, Ontario, Canada TEEMA Full time

Executive Support / White-Glove Desktop Support (Onsite, Toronto)

Contract-to-hire potential

We're hiring an Executive Support / White-Glove Desktop Support Specialist to join a fast-paced, enterprise-level environment in downtown Toronto. This is a full-time,
onsite-only role (5 days per week, no exceptions)
supporting senior leaders, executives, and business users who require a high-touch, highly professional technology support experience.

We're looking for someone polished, friendly, proactive, and resourceful—someone who enjoys face-to-face interaction and takes full ownership of resolving issues, rather than simply logging tickets. This role is ideal for candidates who have supported large corporate or global organizations and who can confidently represent IT at an executive level.

What you'll do

Provide white-glove, in-person technical support for executives and office employees

Deliver fast, proactive Tier 1–2 support for Windows, Office 365, Teams, mobile devices

Support AV, meeting room equipment, and live presentations

Troubleshoot hardware/software issues and escalate when appropriate

Log and track work in an ITSM tool (ServiceNow or similar)

Configure and maintain laptops, workstations, and mobile devices

Collaborate with remote IT teams across multiple regions

Maintain a polished, friendly, and professional presence as the onsite face of IT

What you bring

5+ years of desktop support experience in a
large enterprise or global organization

Experience supporting executives or high-profile users

Strong knowledge of Windows 10/11, Office 365, Teams, and SharePoint

Experience with desktop imaging and asset management

Familiarity with ITIL practices and ticketing systems

Excellent communication skills and strong customer-service instincts

Ability to manage multiple priorities in a busy office environment

Must be able to work
onsite 5 days per week
in downtown Toronto (no remote days)

Nice to have

Experience supporting AV / meeting-room technology

CompTIA A+ or other related certifications

Experience in high-volume or fast-paced enterprise environments

Comfort training or assisting users one-on-one

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