Team Lead/Supervisor

17 hours ago

London, Ontario, Canada Signalix Inc. Full time $60,000 - $78,000 per year

Job Overview:

We are looking for a driven and experienced Team Lead / Supervisor to oversee and support our retail operations across the London region, which includes two store locations — one of which will be your primary base. In this role, you will be responsible for managing daily store operations, driving sales performance, maintaining exceptional customer service standards, and supporting staff growth across your assigned locations.

The ideal candidate is a strong leader with excellent organizational and communication skills, capable of fostering a positive, high-performing team environment.

Key Responsibilities:

Store Operations & Sales Leadership

  • Manage day-to-day store operations, including opening and closing duties.
  • Oversee inventory accuracy, purchase orders, and prevent stock variances.
  • Maintain store presentation, merchandising, and cleanliness standards.
  • Achieve and exceed sales goals while maximizing profitability and efficiency.
  • Develop and implement creative sales initiatives and staff incentive programs.
  • Ensure compliance and accuracy in all cash handling and POS transactions.

Team Management & Development

  • Work across both stores with at least two shifts per week on-site, rotating between teams for consistent support.
  • Lead, train, and inspire team members to deliver exceptional customer service.
  • Conduct regular check-ins, performance reviews, and provide coaching feedback.
  • Support onboarding and training for new hires.
  • Promote collaboration and alignment with company goals and policies.

Communication & Compliance

  • Utilize RQ by iQmetrix for sales tracking, inventory management, and scheduling.
  • Communicate effectively via Microsoft Teams for daily coordination and use email for formal updates and follow-ups.
  • Ensure consistent communication, accountability, and proper escalation processes.
  • Identify and resolve operational issues such as reporting errors, process gaps, or presentation concerns.

Strategic Planning & Regional Support

  • Lead weekly/monthly team meetings to review performance, set goals, and share company updates.
  • Plan and execute local marketing events, promotions, and regional campaigns.
  • Identify operational improvement areas and introduce innovative solutions.
  • Collaborate with HR on staffing needs, assist in hiring and interviewing as required.
  • Ensure adherence to all company policies, scheduling standards, and financial controls.

Requirements:

  • Proven experience as a Store Manager, Team Lead, or Supervisor in a retail environment.
  • Background in the wireless telecommunications industry is an asset.
  • Strong leadership, communication, and mentoring abilities.
  • Highly organized, detail-oriented, and results-driven.
  • Proficient in POS systems and retail management software (e.g., RQ by iQmetrix).
  • Skilled in inventory control, financial oversight, and multi-location coordination.
  • Ability to manage priorities and lead teams effectively under pressure.
  • Passionate about customer service and team development.

If you're a dynamic leader ready to take ownership of store success and team performance across multiple locations, we'd love to hear from you. Join us and make a meaningful impact in a fast-paced, growth-oriented environment.

Job Type: Full-time

Pay: $19.00 per hour

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Retail sales: 2 years (required)
  • Retail management: 1 year (required)
  • Leadership: 1 year (preferred)
  • Freedom Mobile : 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

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