Representative, Customer Service

4 days ago


Waterloo, Ontario, Canada Definity Full time
Description

What can you expect in this role? 

  • Your shift will be scheduled between 8:00AM and 8:00PM EST
  • Respond promptly and professionally to incoming inquiries by telephone, or email
  • Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed 
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs 
  • Gather all necessary information, inputting it accurately into company database 
  • Provide the insured with basic information on coverage, and arrange any necessary supplemental services
  • Provide data tracking support and manage spreadsheets 

What do you bring to the role?

  • Exceptional communication skills, both verbal and written 
  • Strong customer service, problem solving and resolution skills 
  • Proven ability to multi-task and think on your feet in a fast-paced environment 
  • Ability to work independently and in a team environment 
  • Strong attention to detail to ensure accuracy of information 
  • No insurance industry experience required 

Salary Range: $45,000 - $82,100



  • Waterloo, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:01/25/2026Address:664 Erb Street West Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...


  • Waterloo, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:02/14/2026Address:90 Weber Street Job Family Group:Retail Banking Sales & ServiceThe branch is open from Monday to Saturday.This role provides 22.5 hours per week (3 full days per week)Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial...


  • Waterloo, Ontario, Canada Workplace Safety and Insurance Board (WSIB) Full time

    Join the WSIB this summer: Where potential meets purposeThe Workplace Safety and Insurance Board (WSIB) is here to help. At the WSIB, we believe in the power of purpose-driven work. Here, your potential isn't just recognized—it's unleashed, as you help support those who have been injured or made ill on the job and shape safer, healthier workplaces across...


  • Waterloo, Ontario, Canada H2O4Life Full time

    Join the H2O4Life Team in Cambridge/Kitchener/WaterlooAre you looking for a fresh start with a company that values people, purpose, and performance? H2O4Life is expanding and we're excited to welcome motivated, personable individuals to our growing team in the Cambridge, Kitchener, and Waterloo regionPosition OverviewWe're hiring for a full-time Customer...


  • Waterloo, Ontario, Canada FloSports Full time

    FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential...


  • Waterloo, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Customer Sales

    5 days ago


    Waterloo, Ontario, Canada Brown & Brown Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brownis seeking aCustomer Sales & Service Representativeto join our growing team inWaterloo, Ontario CanadaThe Customer Sales and Service Representative manage the daily servicing of an assigned book of business...


  • Waterloo, Ontario, Canada OTIP (Ontario Teachers Insurance Plan) Full time

    Company DescriptionWho We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported...


  • Waterloo, Ontario, Canada Equitable Full time

    At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.The Opportunity: At...


  • Waterloo, Ontario, Canada Equitable Full time

    At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.The Opportunity: At...