Client Care Inside Sales Representative

4 days ago

Port Coquitlam, British Columbia, Canada b6-2e76-4a7e-a26f-e5fe956e1254 Full time

Company Description

Design Roofing & Sheet Metal Ltd. has been a trusted commercial and multi-unit residential roofing contractor serving Vancouver, the Lower Mainland, and the Greater Toronto Area since 1984. Known for delivering "Quality Service by Design," the company specializes in roof inspections, preventive maintenance programs, roof repairs, and 24/7 emergency services. The company is committed to providing innovative and professional solutions for its clients' roofing needs, and delivering exceptional service, high-quality workmanship, and long-term value to our customers.

Role Description

As our team continues to grow, we are looking for a motivated and customer-focused individual to help support our customer service and sales efforts. The Client Care Inside Sales Representative will work full-time on-site at the Port Coquitlam, BC location. The position involves managing incoming leads and inquires, preparing and presenting quotes, conducting consistent follow-ups to assist clients and convert opportunities into sales. You will be responsible for ensuring a professional, positive client experience at every stage.

Key Responsibilities

  • Respond promptly to client leads, inquiries, and service-related questions.
  • Support the sales process by preparing accurate reports and quotes.
  • Follow up on outstanding quotes and open opportunities to increase sales conversion.
  • Work closely with Client Representatives to ensure information is accurate, timely, and communicated effectively.
  • Provide exceptional customer service through consistent, professional phone and email interactions, and in-person as needed.
  • Maintain organized records of client communications, quotes, and follow-up activities.
  • Build lasting relationships with new and existing clients to support repeat business.
  • Assist with administrative tasks related to sales and client care as needed.

Qualifications

  • Previous experience in sales, customer service, account management, or a related role
  • Effective communication and interpersonal abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Highly organized with excellent attention to detail and follow-through.
  • A proactive attitude with a strong desire to contribute to team success.
  • Proficiency with computers, CRM platforms, and Microsoft Office applications.
  • Previous experience in the roofing, construction, trades or service industry, and/or working with property managers or strata corporations is an asset

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