Strategy & Operations

2 weeks ago

Toronto, Ontario, Canada Decoda Health Full time

Decoda is building the 
AI-native operating system for modern clinics
 - unifying scheduling, payments, communications, and patient engagement into one platform where intelligent agents handle work teams used to do manually.

We're looking for a 
Strategy & Operations Manager
 who can partner directly with the CEO to build the internal engine that 
helps Decoda scale from $1M → $100M ARR
and 
work on the most important problems
 at the company.

This is a highly cross-functional role touching hiring, revenue operations, market expansion, product enablement, and company infrastructure. This is a role for someone who thrives in ambiguity, likes solving hard problems quickly, and wants true ownership.

Examples of problems to solve

Review operations across the company

  • Go deep on how sales, onboarding, product, support, and finance actually run.
  • Dig into data to find bottlenecks, hidden opportunities, and broken loops.
  • Turn this into a clear, ranked list of the most important problems to solve.

Own sales enablement

  • Improve demo flows and follow-up playbooks so deals move faster.
  • Lead creation of case studies that clearly show customer outcomes and ROI.
  • Instrument and analyse product usage to tell a compelling "value story" in every sales conversation.

Own revenue operations

  • Design and run a clean commission-tracking system for BDRs and AEs.
  • Close the books monthly with accurate P&L and burn.
  • Build simple, reliable dashboards so the team always knows how we're doing.

Build core operational infrastructure

  • Evolve our contracts to cover more clinical workflows (labs, prescriptions, programs).
  • Help set up our global entities and processes.
  • Codify repeatable processes into lightweight SOPs instead of Notion chaos.

Shape market expansion

  • Explore new geographies and segments, interview users, and map their biggest problems.
  • Size opportunities, outline entry strategies, and define what "proof" looks like.

Support hiring, partnerships, and inbound

  • Help design and run systems to find and close top-tier engineering, sales, and GTM talent.
  • Track partnership and inbound performance: build the dashboards, define the metrics, and make sure we know what's working.

You should have

  • 2–5 years of experience in strategy, operations, investment banking, or management consulting at high-growth technology companies or at top-tier banks or consulting firms.
  • Strong analytical mindset; you own data, dashboards, decisions.
  • Comfortable in ambiguity and ready to roll up your sleeves. You build when no process exists.
  • Great communicator; you influence leaders and run cross-functional initiatives.
  • Bonus: SaaS business model experience; healthtech/wellness industry exposure; early-stage startup grit.

Why this role is interesting

  • Work directly with the CEO on company-defining projects.
  • See the full picture: product, sales, finance, ops, and customer outcomes.
  • Opportunity to wear many hats, learn fast, and build real ownership.
  • Be part of scaling clinics, improving patient outcomes and reshaping an industry.

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