IT Systems and Network Specialist

About The Role
This role is responsible for the design, deployment, maintenance, support, and security of DMCL's IT infrastructure, including workstations, servers, networks, and cloud services, and plays a key role in ensuring the reliability, scalability, automation, and security of DMCL's IT environment. This role contributes to team and organization development by offering mentorship and expert technical guidance on complex issues. This is a full-time, in-office position based in Vancouver.

This role reports directly to the IT Systems Manager.

How You'll Make a Difference

• Create and maintain an atmosphere of customer service excellence
• Provide technical support and guidance to other IT staff by handling escalated IT tickets/supports issues
• Diagnose and solve incidents or technical problems through root cause analysis and remediation of application issues; Manage problem escalation and solution tracking
• Contribute to the development and implementation of preventive security measures to reduce future risk and strengthen incident response
• Participate in post-incident reviews to analyze root causes and document lessons identified
• Collaborate with business units to gather requirements and translate them into technical specifications
• Install, update, monitor, and troubleshoot Windows servers and infrastructure applications and performance using automation where possible
• Create, deploy, and manage Intune packages and policies for Windows devices
• Manage, administer, and monitor the network topology, security, and performance for hybrid server connectivity using Fortinet tools as well as other cloud services
• Document and maintain IT procedures and user facing documentation
• Develop scripts and workflows to automate routine IT operations and business needs
• Administer Active Directory, Group Policies, and Entra ID (Azure AD), including managing identity governance and secure Conditional Access policies
• Lead or contribute to infrastructure upgrade and migration projects
• Other duties as required to support IT operations and business needs

Who You Are

• Bachelor's degree in computer science, information technology, or related field
• At least five years of experience as a systems administrator or similar role
• Experience with Fortinet firewalls, switches, and access points, management consoles, or equivalent products
• Experience with hybrid Windows server administration, Entra, Azure, Active Directory, and PowerShell automation
• Experience with Intune package creation and deployment, and Intune workstation administration
• Experience with IT project planning or coordination for up to enterprise facing infrastructure and support projects
• Experience documenting technical procedures for internal use or training purposes
• Knowledge of hybrid cloud computing, Microsoft 365, and Azure infrastructure
• Certification in Fortinet, Microsoft, or other relevant technologies is an asset
• Experience with cloud security and identity management
• Knowledge of infrastructure as code, CLI, or automation tools is an asset
• Expertise in IT security best practices (e.g., Zero Trust, EDR, patching, and security policies)

Skills And Personal Attributes

• Excellent people skills with a strong focus on exceptional service
• Effective communication skills, both written and verbal
• Excellent decision making and analytical abilities
• Self-starter, with ability to work independently and within a team
• Strong attention-to-detail with superior organizational and problem-solving skills
• Comfort working in a dynamic environment with shifting priorities and multiple concurrent projects
• Ability to manage time and adhere to strict deadlines

Additional Requirements
Ability to travel within BC as required for inter-office support, site visits, and projects

What DMCL Offers

• Standard 35-hour work week
• Competitive compensation and comprehensive extended health and dental benefits
• Ongoing learning, development, and career growth opportunities
• Mental and physical wellness initiatives
• Firm-sponsored social and team events
• The opportunity to make a meaningful impact on DMCL's people, culture, and future growth

Your next step
To apply, submit your resume, cover letter, and transcript through our website by clicking the "Apply Now " button.

About DMCL
DMCL LLP is a full-service accounting firm dedicated to helping our clients achieve and exceed their business goals, no matter how ambitious. As a leading Canadian firm with global reach, we continue to remain agile and responsive, providing clients with personalized and strategic solutions specific to their industry.

With over 300 team members spread across Vancouver, Surrey, Tri-Cities (Port Coquitlam) and Victoria, working at DMCL means being part of a diversified team of expert advisors that view every day as a new opportunity to contribute to the success of our clients: solving costly problems, building long-lasting relationships and always striving for excellence.