Field Manager

Field Manager

About Mountain Cleaning (MCC)

Mountain Cleaning is a growing company proudly serving the Blue Mountains and surrounding areas. We're built on engagement, work-life balance, and professional growth — values that guide everything we do. Our team is the heart of our success, and we believe that when our people are supported, our clients receive the highest-quality service possible. We take pride in offering a level of care and quality that stands above the rest.

This is an exciting opportunity for someone who thrives in a leadership role, enjoys developing others, and wants to be part of a company that's committed to excellence and continuous improvement.

Position Overview

The Field Manager is responsible for overseeing the day-to-day operations of Mountain Cleaning's field team, ensuring high-quality service delivery, team development, and strong client relationships. This role bridges the gap between office and field operations, supporting cleaners through hands-on coaching, regular communication, and proactive problem-solving to maintain MCC's standards of excellence.

Job Description

Key Responsibilities

Team Leadership & Development

• Provide ongoing coaching, training, and mentorship to cleaning technicians to ensure consistent quality, professionalism, and engagement.
• Conduct regular site visits and quality checks to monitor performance, provide feedback, and identify areas for improvement.
• Facilitate onboarding and orientation for new staff — setting them up for success with the right training, tools, and expectations.
• Hold monthly one-on-one meetings with field staff to review performance, set goals, and encourage professional growth.
• Support offboarding for departing employees to ensure smooth transitions and proper equipment return.
• Issue verbal and written warnings as necessary, maintaining consistent and fair documentation.
• Maintain a continuous feedback loop between office and field teams to ensure open communication and alignment.

Operations & Quality Assurance

• Oversee daily field operations, including work allocation, schedule monitoring, and resolution of conflicts or inefficiencies.
• Conduct regular site inspections and audits to verify cleaning quality and adherence to company and client standards.
• Provide emergency field coverage or assist with cleaning tasks when required to maintain service continuity.
• Manage and document staff performance, incidents, and corrective actions with accuracy and professionalism.
• Communicate with clients regarding feedback, service quality, and requests, ensuring timely and professional follow-up.
• Collaborate with the administrative team to develop and implement improved processes and procedures.

Equipment, Inventory & Supplies

• Manage inventory of cleaning products and equipment, ensuring safe storage, proper handling, and compliance with health and safety standards.
• Monitor equipment condition, organize repairs or replacements, and verify all tools are in safe working order.
• Research and source high-quality, cost-effective products and equipment for the company.
• Coordinate equipment pickups, deliveries, and supply purchasing as needed.

Health, Safety & Compliance

• Ensure compliance with company policies, client requirements, and provincial Health & Safety regulations.
• Document and report all incidents promptly, conducting follow-up actions to prevent recurrence.
• Enforce safe storage and handling procedures for all chemicals and equipment.
• Promote a safety-first culture across the field team.

Communication & Administration

• Maintain open, professional communication between office staff, field employees, and clients.
• Actively monitor communication platforms to provide real-time support and assistance to field staff.
• Prepare weekly written reports summarizing site performance, challenges, and upcoming priorities.
• Participate in regular management meetings and contribute to ongoing company initiatives.

Vehicle Use

• This position requires the use of a personal vehicle for travel between job sites. Mileage will be reimbursed as per provincial standards.

Qualifications

• Proven experience in a supervisory or management role within the cleaning, facilities, or service industry.
• Strong leadership and coaching skills with the ability to motivate and develop a team.
• Excellent communication, organization, and problem-solving abilities.
• Solid knowledge of cleaning techniques, products, and equipment.
• Valid driver's license and access to a reliable personal vehicle.
• Flexibility to adapt to changing needs and handle multiple priorities effectively.
• Ability to problem solve and boost team morale while maintaining a positive attitude

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 35 per week

Benefits:

• Dental care
• Extended health care

Ability to commute/relocate:

• Collingwood, ON L9Y 1B3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position requires clear and professional communication through phone, in-person, email, and chat. Are you confident in your ability to communicate effectively across all these channels?

Experience:

• Supervising: 1 year (preferred)
• Customer service: 1 year (required)
• Residential cleaning: 2 years (required)
• EHS: 1 year (preferred)
• Document management: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• First Aid Certification (preferred)

Work Location: In person