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Tech Lead

4 hours ago

Toronto, Ontario, Canada Air Canada Full time

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Join Air Canada—an iconic Canadian brand and North America's top-ranked airline—as we lead the next wave of digital transformation in aviation. With major IT initiatives underway and a strong commitment to innovation, this is a unique opportunity to help shape the future of travel technology.

We're looking for a dynamic and experienced Tech Lead to guide engineering teams in delivering scalable, high-quality software solutions. This role blends hands-on development with strategic leadership, driving architectural decisions, mentoring developers, and aligning technical execution with long-term business goals.

As a champion of engineering excellence, the Tech Lead fosters a culture of innovation, simplicity, and continuous improvement. You'll collaborate across disciplines, promote Agile best practices, and explore emerging technologies—including AI and machine learning—to ensure our platforms remain reliable, future-ready, and impactful.

Let your career take flight by joining a team that's redefining the digital passenger experience at the forefront of global aviation.

Responsibilities

  • Lead the technical design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and other modules.
  • Act as the primary technical point of contact for Salesforce-related initiatives, ensuring alignment with enterprise architecture and standards.
  • Collaborate with Product Owners, Designers, developers, administrators and scrum masters to co-create user stories, define acceptance criteria, and balance technical feasibility with business priorities.
  • Participate in Agile ceremonies and contribute to sprint planning, backlog grooming, and technical reviews.
  • Partner with the software engineering teams across the full stack—front end, back-end, cloud, and DevOps—to deliver high-quality, scalable solutions.
  • Execute hands-on development and configuration expertise, including Apex, Lightning Components, Flows, and API integrations.
  • Define and evolve technical strategy, including CI/CD pipelines, DevSecOps principles, and release automation.
  • Conduct thorough code reviews and evaluate test plans and unit test scripts to uphold quality, reliability, and maintainability standards.
  • Ensure platform scalability, performance, and security, including data integrity and compliance with privacy regulations.
  • Evaluate and recommend new Salesforce features and technologies to enhance platform capabilities.
  • Manage integration with other enterprise systems and data sources.
  • Maintain documentation for architecture, design decisions, and technical processes.
  • Troubleshoot and resolve complex technical issues across the Salesforce ecosystem.
  • Ensure adherence to Air Canada's SDLC, ITIL, and cybersecurity frameworks.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.
  • Participate in cross-team initiatives to set technical guidelines and promote consistency across pods and platforms.
  • Lead post-release activities including debugging, performance tuning, and incident resolution.
  • Drive adoption of emerging technologies including GenAI, agentic systems, and AI-assisted development tools.

Qualifications
Required

  • Bachelor's degree in computer science or related field.
  • Minimum 5+ years of experience working with the Salesforce platform in a technical capacity.
  • Strong understanding of Salesforce architecture, configuration tools, and platform capabilities.
  • Experience providing technical oversight on Salesforce development including Apex, Lightning Components, Flows, and API integrations.
  • Familiarity with Salesforce modules such as Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
  • Solid understanding of data security, access controls, and compliance within Salesforce.
  • Ability to translate business requirements into scalable and secure technical solutions.
  • Knowledge of at least one data visualization tool (e.g., Tableau, Power BI, or equivalent).
  • Excellent analytical, problem-solving, and communication skills.
  • Strong communication skills with the ability to align technical decisions across teams and explain concepts to non-technical audiences.
  • Experience working in Agile environments and participating in sprint planning and technical reviews.
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Assets

  • Salesforce certifications such as: Salesforce Certified Administrator, Salesforce Certified App Builder, Platform Developer I/II or Salesforce Certified Architect (Application or System)
  • Experience with Agentforce, Einstein Analytics, Service Cloud Voice, and Data Cloud.
  • Exposure to middleware platforms and integration tools (e.g., MuleSoft)
  • Familiarity with DevOps tools and CI/CD practices for Salesforce (e.g., Gearset, Copado).
  • Experience in large enterprise environments with complex Salesforce implementations.
  • Bilingual proficiency in French (spoken and written).

Personal Attributes

  • Inspires and energizes engineering teams with a high level of enthusiasm, fostering a culture of excellence and ownership.
  • Demonstrates a forward-thinking, innovative mindset—constantly exploring emerging technologies and unconventional solutions to complex challenges.
  • Builds and sustains a culture of trust, transparency, and psychological safety, enabling open dialogue and empowering diverse perspectives.
  • Challenges assumptions and the status quo with curiosity and courage, driving continuous improvement and elevating team performance.
  • Balances strategic vision with hands-on technical guidance, ensuring alignment between business goals and engineering execution.
  • Leads by example with integrity, resilience, and a commitment to mentoring others toward their full potential.

Conditions Of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.