Cloud Operations Manager

Cloud Operations Manager

Location: London, Ontario (In-Office)

Job Type: Full-Time

About LYNKED

LYNKED Inc. is an industry leader in submetering, IoT solutions, and smart building technology, specializing in advanced metering systems, embedded systems, wireless communication, and software development. Our solutions encompass gas, water, BTU, and electrical metering, enabling real-time energy monitoring, smart metering, and seamless data integration for commercial and residential clients. We are committed to innovation, sustainability, and delivering high-quality technology solutions that redefine efficiency in energy management and intelligent building operations.

The Role

We are looking for a Cloud Operations Manager who takes direct ownership of system reliability, operational health, and client-impacting technical issues. This is a hands-on role for someone with a strong background in technical operations, infrastructure, and monitoring, who is comfortable staying close to systems while leading day-to-day operational execution.

You will be responsible for ensuring our platforms and supporting systems are properly monitored, issues are identified early, and incidents are investigated and resolved efficiently. This role serves as the primary operational escalation point, working closely with Engineering and Operations Support to protect system stability and client experience.

Reporting to the CTO, this role plays a critical part in maintaining service reliability, reducing operational risk, and ensuring continuity across our cloud, infrastructure, and support environments.

What You'll Do

• Own day-to-day technical operations and system reliability across our platforms
• Monitor system health, alerts, and dashboards to proactively identify issues
• Investigate incidents and validate root causes before escalation
• Act as the first point of response for system health issues and operational alerts
• Support AWS-based infrastructure, including servers, storage, and monitoring tools
• Ensure monitoring coverage, alert thresholds, and operational checks are appropriate and effective
• Ensure backup, recovery, and capacity processes are in place and functioning
• Act as a point of escalation for client-impacting technical issues
• Work closely with Engineering and Operations Support during incidents and investigations
• Contribute to improving monitoring, processes, and operational practices over time

What We're Looking For

• 5+ years of experience in technical operations, cloud operations, production support, or DevOps-adjacent roles
• Hands-on experience working with AWS and cloud-based infrastructure
• Strong understanding of monitoring, alerting, and incident response
• Comfortable working with Linux-based systems and understanding system resources (disk, CPU, memory)
• Experience supporting or managing small technical teams while remaining hands-on with systems
• Able to communicate clearly with both technical teams and clients during issues
• Comfortable balancing hands-on technical work with leadership responsibilities

Candidates whose experience is primarily IT policy, governance, or vendor management without hands-on cloud operations experience may not be the right fit for this role.

Why Join Us?

• Health & Dental Benefits: Company paid comprehensive health, dental, and vision coverage.
• Retirement Plan: Participation in our Deferred Profit Sharing Plan (DPSP).
• Professional Development: Tuition reimbursement and opportunities for continuous learning.
• Meaningful Technical Ownership: You'll own real systems that support live IoT platforms and customer-facing infrastructure, not just tickets or reports.
• Hands-On, High-Impact Role: This role stays close to systems, monitoring, and incident response, with the ability to directly influence reliability and performance.

At LYNKED, we are proud to be an equal opportunity employer. If you require accommodations to participate in the job application or interview process, please contact Human Resources.

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Application question(s):

• Salary expectations:
• In AWS or cloud environments you've worked with, what operational issues did you personally handle (e.g., storage, performance, availability)?
• Describe a production system or environment you were personally responsible for monitoring. What tools or signals did you actively watch, and how often?
• Describe your experience managing ongoing client relationships in a technical role.

What types of interactions were you responsible for, and how regularly did you communicate with clients?

Experience:

• Cloud Operations: 5 years (required)

Location:

• London, ON (required)

Work Location: In person