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Resort Membership Executive

2 weeks ago

Harrogate British Columbia, Canada Rudding Park Full time

We are not just hiring - we are looking for personalities that light up a room

  • How big is your smile?
  • Do your eyes light up a room?
  • Can you turn challenges into opportunities and guests into lifelong ambassadors

We believe that the best part of our team is the energy, positivity, and
genuine smiles
we share with every guest and team members.
If you've got any of the above, we want to hear from you.
We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.
Job Overview
As our Resort Membership Executive, you will be at the heart of an exciting period of growth and development at Rudding Park. You will manage all aspects of membership - from enquiries and show-rounds to renewals and events - while helping shape how our membership offering evolves to support new projects and initiatives across the resort.

This is a role for someone who thrives on building genuine connections, spotting opportunities, and bringing creative ideas to life. You will play a key part in making sure our members feel valued and engaged, while contributing to the wider growth and future vision of Rudding Park.

What We Are Looking For

  • Prior experience in membership sales, hospitality, or a customer service role.
  • Excellent organisational skills, outstanding written, telephone, and service skills, and proactive approach.
  • Experience in building and maintaining relationships
  • Accounts experience specifically in direct debits and reconciliation.
  • Exposure to cross-departmental collaboration, ideally within a resort or hotel environment.

Working Pattern

  • 8.30am until 5pm, occasionally weekend work required.

Key Responsibilities
Membership & Administration

  • Keep membership accounts organised and accurate, ready for statements, renewals, and payment runs.
  • Manage Direct Debits and BACS files to ensure payments run smoothly.
  • Maintain all membership documentation, including contracts, health forms, and agreements.
  • Keep our systems up to date, ensuring every membership profile is accurate.
  • Produce monthly debtor reports and follow up on any outstanding payments.

Sales & Communication

  • Respond to all membership and enquiry emails with warmth, clarity, and efficiency.
  • Manage the diary for appointments and host engaging show-rounds that bring the Rudding Park experience to life.
  • Create fresh ideas and campaigns to attract new members across Spa, Golf, and Holiday Park.
  • Work closely with Marketing to produce and manage marketing materials - from newsletters, to website pages, to our member's apps.
  • Handle renewals across all membership categories, ensuring the process feels seamless.

Innovation & Engagement

  • Spot new trends and develop exciting membership concepts that keep Rudding Park ahead of the curve.
  • Help organise and host memorable member events and experiences that add value and build community.
  • Seek out new business opportunities and generate leads through follow-ups, referrals, and relationship building.

Collaboration & Communication

  • Work closely with all resort departments to ensure the member experience is consistent and exceptional.
  • Be the first point of contact for member feedback, ensuring it's handled with care and communicated to the right teams.
  • Lead by example with confident communication, excellent phone manner, and genuine service.

Standards & Service

  • Deliver outstanding service and take ownership of the member journey.
  • Proactively resolve any challenges and look for ways to make processes smoother.
  • Support a culture of "sales through service" - spotting ways to enhance both the guest experience and revenue.
  • Take special care of our VIP members, ensuring every interaction feels personal.
  • Monitor feedback through reviews, reports, and mystery visits to keep standards sky high.

General Expectations

  • Take responsibility for health and safety - for yourself, your colleagues, and our members.
  • Commit to your own learning and development, attending training and looking for opportunities to grow.
  • Champion quality, continuous improvement, and innovation across all areas of the business.
  • Maintain a professional and polished appearance at all times.
  • Respect your colleagues and workspace, always contributing to a positive and collaborative environment.
  • Be flexible - support the wider resort team as needed and take on other duties that help the business thrive.

What We Can Offer You

  • Enhanced pay for Evening and Weekends
  • Service Charge (Tronc) earn up to an additional £5,000 per year
  • Company sick pay for up to 4 weeks
  • A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
  • Annual party, family fun days, award dinners - we love to celebrate
  • Up to 30 days annual leave, increasing with length of service
  • Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
  • FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
  • Investment in personal growth through Apprenticeship, Training Courses and Development Programmes with our very own dedicated Learning and Development Manager
  • Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
  • Hospitality Rewards include FREE Employee Assistance Programme from Day 1
  • Local discounts on gym memberships
  • Complimentary counselling sessions to support mental health
  • Wellbeing App with a range of support such as podcasts, fitness videos, recipes
  • AND MUCH MORE

Core Values
Our Core Values shape our company culture and impact our business strategy. They help us create a purpose, improve team cohesion and create a sense of commitment in the workplace.

Empathy
Caring and understanding about another person's perspective or circumstance
Collaboration
Working as a team, listening and supporting each other to reach our collective goal
Drive
The desire to achieve high standards at all times and keep going, no matter what challenges we encounter/face
Trust
Honest, reliable and accountable do what we say we'll do
Passion
A love for doing what we do, and doing it with positivity and enthusiasm.

About Rudding Park
A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.