Receptionist,

Position: Receptionist

Location: Hamilton, ON

Job Function: Administration/Accounting

Compensation: $ $20 hourly rate

Job Summary

Queenston Auto Group's, Employee Value Proposition is centered around fostering a dynamic and collaborative work environment where teamwork, passion, innovation, results, and action are not just our core values but the driving force behind our over 55 years of success. What our employees do truly counts, and we empower them to contribute their unique skills and perspectives to make a meaningful impact. We provide a supportive and inclusive workplace where every team member is empowered to make a difference.

Are you a detail-oriented professional with a passion for numbers and customer service?

We are seeking a proactive and driven Receptionist for our Queenston Chevrolet Buick GMC dealership. This role is a great opportunity to join a large, dynamic automotive group and play a key part in ensuring the smooth daily operations at our dealership.

Position Duties & Responsibilities

Customer Service & Front Desk Management

• Greet and assist customers as they enter the dealership, ensuring a welcoming and professional first impression.
• Answer incoming calls, direct them to the appropriate department or personnel, and provide general information as needed.
• Maintain a professional appearance and friendly demeanor to create a positive customer experience.
• Assist customers with inquiries and direct them to the appropriate team members based on dealership workflow.

Telephone & Communication Management

• Operate the dealership's phone system, including programming extensions, managing call routing, and assisting employees with phone functions.
• Manage the dealership's message and paging system, including paging staff as needed and ensuring effective internal communication.

Administrative Support

• Handle and distribute incoming faxes, ensure proper routing, and contact unsolicited fax advertisers for removal from broadcast lists.
• Prepare outgoing mail and maintain the postage meter.
• Assist the sales department by posting receipts for vehicle deposits and sales.
• Forward copies of invoices to extended warranty or leasing companies.
• Maintain an organized and clean work environment, including overseeing office equipment such as photocopiers and fax machines.

Dealership Operations Support

• Provide administrative support to the head office, including faxing invoices and submitting documents for payment.
• Perform any additional duties and tasks as needed assigned by the supervisor.

Qualifications

• Proficiency in Microsoft Office (Word, Excel) is required. Experience with CDK automotive software is a plus.
• Previous receptionist experience is considered an asset.

Skills, Knowledge and Abilities Required

• Strong customer service skills with the ability to greet and assist visitors in a courteous and professional manner.
• Friendly and professional demeanor, maintaining a polished appearance as the first point of contact at the dealership.
• Effective communication skills to engage with customers, identify their needs, and direct them to the appropriate department.
• Proficiency in proper telephone etiquette and call-handling techniques.
• Ability to answer customer inquiries over the phone or efficiently transfer calls to the appropriate team member or department.
• Familiarity with the dealership's structure to ensure accurate call and customer redirection.
• Strong written communication skills for clear and accurate documentation.
• Organizational skills to manage paperwork and maintain filing systems in accordance with dealership procedures.
• Competency in operating office equipment, including fax machines and word processing software.

We offer competitive compensation packages, comprehensive benefits, and ongoing learning opportunities to ensure our employees thrive personally and professionally.

Join us in shaping the future, where your passion, innovation, and actions truly matter.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.