Current jobs related to Global Customer Manager - Mississauga ON LT W - EPIROC

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Competitive wages and annual employee bonus and incentives.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.

Join Our Team as a Global Customer Manager Epiroc

Your overall mission is to safeguard that Epiroc continuously gains market shares in the segments we operate, being recognized as a market leader and operate with the profitability the Epiroc Group expects.

As a Global Customer Manager your mission is to maximize our share of spend and profitability across the entire Epiroc portfolio, strengthen strategic relationships with selected customers, and align our business planning to our customers. Ensuring internal collaboration, satisfaction and customer centricity is a defining measurement of success for this role.

Location:

Mississauga, Canada or Sao Paulo, Brazil or Belo Horizonte, Brazil

Work Type:

Hybrid

Travel:

30% to 50% of the time

Principal Responsibilities:

Leadership:

• High focus on SHEQ (Safety, Health, Environment, Quality) in all we do.
• Respects and live up to the values of Epiroc.
• Contribute to a customer centric culture, act as the voice of the customer and take ownership and responsibility for increased win rate.
• Effectively engage internally across Divisions and Customer Centers to develop solutions for current and future customer challenges.
• Move from reactive work to become strategic and pro-active.
• Build strong internal and external relationships, built on integrity and trust.
• Contribute as a key member of the Global Customer Relationship team.

Growth:

• Create a long-term strategy and execution plan for your customers, and align it with divisional objectives and planning.
• Deliver a high quality 3-year Customer growth plan (down to site level) for your customers that are aligned with division targets and the Customer Centers' Territory Management Plans.
• For key strategic deals create a must win plan in close collaboration with the respective division and customer center with follow up to execution and successful commercial outcomes.
• Act as a conductor of business and relationships and be responsible for global customer business planning and strategy.

Operational Excellence:

• Deliver business updates for your customers to the VP of GCR, General Managers and Division presidents (and others as required).
• Hold customer (all sites) accountable to global or local agreement(s).
• Manage internal and external engagement plans specific to the selected customers.
• Develop market intelligence and competitor follow-up to become a part of daily working.
• Effectively collaborate, coordinate and communicate across divisions and Customer Centres to present one voice to the customer

Market Development:

• Ensure that Epiroc will be the market leader with your clients in new technology consisting of automation, digitalization and electrification.
• Strategically introduce customers to new technology/services/consumables and attachments.
• Include new technologies, digitalization, sustainable offering and acquisitions.

Reporting Relationship:

• Reports Directly to the VP for Global Customer Relationships.

Skills and Qualifications:

• Ten years of prior commercial experience (Sales, Marketing or Procurement) within the mining and or construction industry.
• Good technical understanding of drill, load and haul equipment used in both surface and underground mining.
• Experience working in or with large global mining companies or OEM's.
• Capable of building and sustaining strong external and internal relationships.
• Ability to work in a global and diverse team and capable of traveling internationally, sometimes at short notice.
• Strong negotiation and influencing skills and a demonstrated collaborative approach to achieving results.
• English and Portuguese language proficiency would be held in high regard.

Join us, and be part of a diverse, electrifying, innovative and highly collaborative team An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behaviour is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

We believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.

We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.

How to apply? All candidates must submit a cover letter and resume outlining how their experience and training meet the basic requirements listed above. Qualified candidates must be eligible to work in Canada and can apply online at We thank all applicants, however, please keep in mind that only those who qualify for an interview will be contacted.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

Expected Compensation Range: CAD 165,491.00 – CAD 224,393.00, based on salary, potential/historic bonuses for position, and any other wage compensation.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more