Senior Associate, Learning and Development

161 Bay Street , Canada, Toronto,Toronto, Ontario,Senior Associate, Learning and Development

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you

About the Role

The Learning & Development team is hiring a Senior Associate, L&D to support our ambitious Tech Team growth. This is a critical role focused on restructuring and elevating the onboarding experience, as well as addressing all learning and development needs for our newly formed Tech teams.

We are looking for a visionary instructional expert who will not only support the design of market-leading onboarding and learning experiences but also play a critical role in establishing and championing a culture of growth, collaboration, and innovation within our new Tech team.

The successful candidate will be absolutely crucial in rapidly scaling our onboarding and integration infrastructure. Your focus will be on ensuring every new associate is equipped for success from day one, seamlessly integrating them into our global technology and company standards. This role demands more than execution; it requires an individual capable of both strategic design and concise, high-impact delivery within a complex, fast-moving environment.

Your Responsibilities:

• Support the structuring of the onboarding program tailored for the ongoing hiring within the newly created Tech team

• Develop ongoing learning plans and content to ensure continuous technical and professional upskilling across the Tech organization

• Partner closely with Enterprise L&D points of contact (POCs) and Tech partners to leverage, adapt, and build upon existing global strategies while fostering strong cross-border working relationships.

• Act as the primary L&D contact for Tech leaders and SMEs to gather information and validate training materials and programs

• Support efforts to promote a culture of growth and innovation within Tech teams by creating clear learning paths and development opportunities

• Assist the L&D Manager in implementing strategies designed to drive high levels of engagement and retention among Tech associates

• Support internal communications and knowledge-sharing initiatives to build a strong, unified team identity

• Optimize the use of internal learning technologies to ensure seamless content delivery and easy access for all team members

• Implement robust evaluation strategies to measure L&D program effectiveness regarding engagement and team performance.

WHO YOU ARE

Basic Qualifications:

• Bachelor's in Education or Instructional Design; or at least 2 years of experience being a learning experience designer in Financial Services 

Preferred Qualifications:

• Proven ability to quickly develop trusted relationships and navigate networks to find the right people 

• Strong change management skills

• Ability to influence up and across multiple levels 

• Proven ability to work autonomously in a fast paced environment 

• Proven ability to execute on multiple projects while maintaining close attention to detail

• Excellent analytical, organizational and project management skills

• Effective problem solving and strong interpersonal skills

• Certified Performance and Learning Professional (CPLP) or similar industry certification

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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