Student Services Representative

8 hours ago

Regina, Saskatchewan, Canada Government of Saskatchewan Full time $42,000 - $63,000 per year

Student Services Representative - ADM025988

Employment Type: SGEU Term 9 months or more

Location(s): SK-Rgna-Regina

Ministry: 037 Advanced Education

Salary Range: $ $35.195 Hourly

Grade: SGEU.07.

The Student and Support Services Branch in the Ministry of Advanced Education is seeking a one-year term Student Service Representative in the Student Service Call Centre to provide first-contact resolution for clients.

The Student and Support Services Branch administers federal and provincial needs-based programs that provide financial assistance to qualified Saskatchewan residents enrolling in approved programs of studies. This unit is responsible for the assessment and verification of clients funded through the Student Loans program, Graduate Retention Program as well as other programs administered by the Branch.

In this position, you will:

  • respond verbally and in writing to client and external stakeholder inquiries through various communication channels such as the Telax system;
  • provide verbal and written communication about policies, programs, applications and files to clients, educational institutions, career and employment counsellors, service providers and other agencies regarding student financial assistance programs;
  • review, analyze and assess applications and documentation as well as enter, retrieve, update, reassess and verify client accounts using various software, customized databases and online portal accounts;
  • through casework management, provide one-on-one assistance and instruction to students, families, and educational institutions; and
  • de-escalate difficult situations and complaints, establish and maintain rapport with clients by using conflict resolution techniques and probing techniques to guide the conversation, and overcome barriers and resolve issues and concerns.

Our candidate of choice will have outstanding interpersonal and communication skills in order to develop effective working relationships with clients, co-workers and stakeholders.

The successful candidate will have familiarity with the use of government acts, regulations, policies/procedures and the ability to apply historic, current and new policies, guidelines and procedures for all student financial assistance program inquiries when addressing client issues.

A demonstrated ability to apply a working knowledge of basic financial, administrative, and accounting principles and practices is essential in this position.

You will have significant expertise in techniques and practices used to operate various computer applications, systems, software and databases required to enter information, review applications, assess applications, analyze, resolve problems and requests from students and education institution counsellors.

In a collaborative work environment, you will bring leadership and team-building skills necessary to complete shared responsibilities toward similar goals.

Typically, the knowledge and skills required for this position would be obtained through a diploma in Administration, Business, Commerce, Finance or Accounting and/or an equivalent combination of education and experience.

We are committed to workplace diversity.

Hours of Work: A - SGEU Office 36 - one day off every two weeks

Number of Openings: 1

Closing Date: Nov 19, 2025, 11:59:00 PM

  • Client Service Representative

    8 hours ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time $104,000 - $130,000 per year

    Client Service Representative - FIN006526Employment Type: Permanent Full-timeLocation(s): SK-Rgna-ReginaMinistry: 018 FinanceSalary Range: $26.002-$32.589 HourlyGrade: SGEU.06.The Revenue Client Services & Compliance Branch of the Ministry of Finance is responsible for the administration of several provincial tax statutes and programs. This is done through a...

  • Financial Service Representative

    2 weeks ago

    Regina, Saskatchewan, Canada Government of Saskatchewan Full time $50,000 - $70,000 per year

    Financial Service Representative - FIN006477Employment Type: Permanent Full-timeLocation(s): SK-Rgna-ReginaMinistry: 018 FinanceSalary Range: $ $32.589 HourlyGrade: SGEU.06.The Revenue Client Services & Compliance Branch of the Ministry of Finance is responsible for the administration of several provincial tax statutes and programs. This is done through a...

  • Customer Service Representative

    11 hours ago

    Regina, Saskatchewan, Canada RBGlobal Full time $30,000 - $40,000 per year

    DescriptionWe're looking for a Part-time Customer Service Representative, The work location for this position is Regina, SK , and is considered a fully on-site role. Responsibilities•    Process Bidder Payments•    Contact successful bidders to advise payments, appointment booking, and pickup process.•    Track interactions relating to...

  • Financial Services Representative

    1 week ago

    Regina, Saskatchewan, Canada Conexus Credit Union Full time $25,000 - $50,000 per year

    At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future.  It's more than conducting a banking transaction, it's about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their...

  • Member Service Representative

    7 days ago

    Regina, Saskatchewan, Canada Conexus Credit Union Full time $50,180 - $62,720 per year

    At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It's more than conducting a banking transaction, it's about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize...

  • Learning Services Instructor Aide

    6 days ago

    Regina, Saskatchewan, Canada Saskatchewan Polytechnic Full time $43,000 - $53,000 per year

    Competition NumberP17094Posting TitleLearning Services Instructor Aide - AccountingClassificationInstructor AideLocationSaskatchewan Polytechnic Regina CampusOther Location(s)Saskatchewan Polytechnic Regina CampusBuildingOther BuildingDate Posted11/28/2025Closing Date12/09/2025JIQ #Start Date01/05/2026End Date06/30/2026Open Until FilledNoOngoingNoCategory of...

  • Mosaic Mining the Future Indigenous Students

    14 hours ago

    Regina, Saskatchewan, Canada The Mosaic Company Full time $50,000 - $80,000 per year

    Who is Mosaic?The Mosaic Company ) is one of the world's leading producers of concentrated phosphate and potash crop nutrients. We employ over 2,200 employees here in Saskatchewan, which is also home to the world's most sustainable potash. Our world-class mining and processing operations produce the highest quality fertilizer and animal feed ingredients. As...

  • Mosaic Mining the Future Indigenous Students

    27 minutes ago

    Regina, Saskatchewan, Canada The Mosaic Company Full time $25,000 - $40,000 per year

    Who is Mosaic?The Mosaic Company ) is one of the world's leading producers of concentrated phosphate and potash crop nutrients. We employ over 2,200 employees here in Saskatchewan, which is also home to the world's most sustainable potash. Our world-class mining and processing operations produce the highest quality fertilizer and animal feed ingredients. As...

  • Customer Service Representative

    1 hour ago

    Regina, Saskatchewan, Canada A-1 Rent-Alls Full time $40,000 - $60,000 per year

    SummaryThe Customer Service Representative (CSR) will be responsible for handling all tasks assigned to the front counter. These tasks include fielding walk-in customers, fielding customer phone calls, dealing with both on-account and cash customers, typing up orders, cycle billing, dispatch, processing and coordinating pickups and deliveries, and handling...

  • Future Opportunities: Regina-Service Representative

    30 minutes ago

    Regina, Saskatchewan, Canada SaskTel Full time $35,000 - $55,000 per year

    Join Our Talent Pool for Future Service Representative (Business Sales - Incented Sales Rep) Opportunities at SaskTel in ReginaLocation: Regina, SKPosition Type: Casual Part TimeSalary: $27.42 plus sales incentivesAre you passionate about sales and looking to make a significant impact in the business world? SaskTel is seeking dynamic individuals to join our...