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Guest Experience Team Member
3 weeks ago
True North Sports + Entertainment is looking for friendly, positive, and enthusiastic Guest Experience Team Members to join our team
The Guest Experience Team (Ushers/Hosts, Mobile Ticket scanners, and Ambassadors) perform a wide range of essential roles to ensure the delivery of a superior, safe, and engaging guest experience at Canada Life Centre.
What to be excited for in this role:
- Welcome every guest during arrival with an energetic smile and seek opportunities to proactively offer assistance for queuing, mobile ticketing, security search protocols, and promotional giveaways.
- Provide informed responses, directional assistance, and general information for seating, venue amenities, and activations/promotions.
- Accommodate the event needs for guests that require accessible resources and assistance throughout the venue.
- Take pride in all assigned areas and ensuring excellent and safe venue presentation through continuous monitoring and attentiveness.
- Immediately prioritize and resolve guest concerns by utilizing the internal text assist program, radios, or direct conversations with Supervisors.
- Proactively identify and address guest code of conduct issues to ensure a safe and enjoyable experience for all guests.
- Communicate and collaborate positively with all venue team members to elevate the service experience wherever possible.
- As guests leave the event, provide directional assistance, a parting remark, smile, and enthusiastically distribute handouts as required.
- Complete all post-event administration such as venue presentation checks, incident reports, work orders, and sharing feedback with Supervisors.
What we need from you:
- Always being friendly, positive, and enthusiastic with every guest and venue team member.
- Comfortable working with large crowds in a loud, fun, and dynamic environment.
- Ensure the layout, amenities, policies, and procedures for Canada Life Centre are memorized.
- Excellent interpersonal and communication skills.
- Previous guest service and hospitality experience is considered an asset.
- Ability to stand and walk for long periods of time.
- Complete Smart Choices (formerly Serving it Safe) course as outlined by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA) is an asset.
- Must be able to commit to working a minimum of 60% of events at Canada Life Centre, including evenings and weekends.
Why you should join us
We are True North At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba's Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Submission Requirements
To apply for this position, please fill out the online application form by below. You will be asked to upload your cover letter and resume at the end of the form.
Closing date: Tuesday, January 13th, 2026.
Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, . True North thanks all that apply however only those selected for interview will be contacted. No phone calls please.
