Guest Experience Team Member

3 days ago

Winnipeg, Canada True North Sports + Entertainment Full time

**True North Sports + Entertainment** is looking for friendly, positive, and enthusiastic Guest Experience Team Members to join our team**

**The Guest Experience Team**(Ushers/Hosts, Mobile Ticket scanners, and Ambassadors) perform a wide range of essential roles to ensure the delivery of a superior, safe, and engaging guest experience at Canada Life Centre.

**What to be excited for in this role**:

- Welcome every guest during arrival with an energetic smile and seek opportunities to proactively offer assistance for queuing, mobile ticketing, security search protocols, and promotional giveaways.
- Provide informed responses, directional assistance, and general information for seating, venue amenities, and activations/promotions.
- Accommodate the event needs for guests that require accessible resources and assistance throughout the venue.
- Take pride in all assigned areas and ensuring excellent and safe venue presentation through continuous monitoring and attentiveness.
- Immediately prioritize and resolve guest concerns by utilizing the internal text assist program, radios, or direct conversations with Supervisors.
- Proactively identify and address guest code of conduct issues to ensure a safe and enjoyable experience for all guests.
- Communicate and collaborate positively with all venue team members to elevate the service experience wherever possible.
- As guests leave the event, provide directional assistance, a parting remark, smile, and enthusiastically distribute handouts as required.
- Complete all post-event administration such as venue presentation checks, incident reports, work orders, and sharing feedback with Supervisors.

**What we need from you**:

- Always being friendly, positive, and enthusiastic with every guest and venue team member.
- Comfortable working with large crowds in a loud, fun, and dynamic environment.
- Ensure the layout, amenities, policies, and procedures for Canada Life Centre are memorized.
- Excellent interpersonal and communication skills.
- Previous guest service and hospitality experience is considered an asset.
- Ability to stand and walk for long periods of time.
- Complete Smart Choices (formerly Serving it Safe) course as outlined by Liquor, Gaming and Cannabis Authority of Manitoba (LGCA).
- Must be able to commit to working a minimum of 60% of events at Canada Life Centre, including evenings and weekends.

**Why you should join us**

We are True North At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We are Venues | We are People | We are Community

**WE ARE TRUE NORTH**

**Submission Requirements**
- Closing date: _**_Tuesday, August 19, 2025_

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