Operations, HR

We believe in People, Process and Technology – fundamental pillars for success that we preach to our customers, and we live ourselves The People part is where you come in because we believe our team members are the very best at what they do and are fundamental to our continued growth and customers' success.

Provance is a place where you will have the opportunity to work to your full potential. It's a place where you can be proud of the work that you do, where your colleagues will be proud of you and where what you do on a daily basis will have a direct impact on our growth.

We provide a flexible hybrid work culture.

So, what are you waiting for? We can't wait to meet the next member of the Provance team.

About the role:
We are seeking an Operations, HR & Finance Specialist located in Ottawa, Canada This is a hands-on independent contributor role for a proactive professional who can assess situations and act independently, or in cross functional teams. The ideal candidate is resourceful, reliable, and excited to support a growing SaaS business by ensuring our administrative, financial, and operational functions are well-managed every day. This is not an accounting role.

Location: This role is in Ottawa requiring at a minimum 2-3 days in the office each week. You must be a Canadian Citizen or Permanent Resident.
Key Responsibilities:
Financial Administration & Bookkeeping: Complete day-to-day bookkeeping tasks, including recording transactions, reconciling bank statements, cashflow, AR/AP and maintaining accurate financial records including SaaS KPIs. Support special projects including Government Program applications and reporting, annual budget creation and various financial reporting.
Operations & Administration: Oversee all aspects of office operations to ensure a smooth and efficient work environment. Plan and execute special operational projects working independently or with others. Maintain and update office policies and procedures, suggesting improvements to streamline processes and ensure compliance.
Human Resources Support: Serve as an on-site HR coordinator for the team. Manage onboarding/offboarding processes and tasks. Administer basic HR functions such as maintaining employee records, coordinating company meetings, supporting payroll and benefits administration, and tracking time off. Be a point of contact for staff regarding HR policies or office-related questions.

Qualifications:
Education & Experience: Bachelor's degree / College certificate in business administration, accounting or a related field is preferred. Proven experience (approximately 3+ years) in office management, operations, or a similar role, ideally in a tech business where you've had to wear multiple hats.
Financial/Bookkeeping Knowledge: Hands-on experience with bookkeeping and finance administration. Proficiency with accounting software (e.g. QuickBooks or similar) and Xcel is required.
HR & Operations Exposure: Familiarity with HR administrative processes (payroll coordination, benefits enrollment, recruiting support) and general office operations management.
Initiative and Autonomy: Proven ability to work independently, taking initiative with minimal supervision. Experience developing and implementing plans or process improvements on your own and in teams is highly valued.

Desired Skills and Qualities:
Proactive & Self-Motivated: A self-starter attitude – you take initiative to identify what needs to be done and act on it without always being asked. Able to make sound decisions independently and solve problems creatively.
Organization & Time Management: Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a dynamic environment. You can juggle various tasks (finance, HR, ops) efficiently and keep things from falling through the cracks.
Communication: Strong English written and verbal communication skills. You communicate clearly and professionally with team members, vendors, and customers.
Detail Orientation & Problem-Solving: Keen attention to detail and accuracy, especially when dealing with financial records or contracts. Solid analytical and problem-solving abilities to resolve billing discrepancies or improve a process as needed.
Trustworthiness: High level of integrity and discretion. This role handles confidential information, so honesty and respect for privacy are essential.

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