1.0 Permanent IT Intermediate Customer Support Technician- North Region

4 days ago

Thunder Bay, Ontario, Canada Near North District School Board Full time

CUPE (Office, Clerical & Technical)

The Near North District School Board is Hiring

1.0 Permanent IT Intermediate Customer Support Technician- North Region

Effective Immediately

Location: North Region: North Bay and Surrounding Communities including Sturgeon Falls and Mattawa

Duties & Responsibilities:

  • Integrate, test, configure, deploy, upgrade, maintain, and decommission all platforms, software, hardware, and applications used in a classroom, school office, or Board Office environment.
  • Respond to support and training requests received through a Help Desk Management system or as directed by Customer Support Supervisor. Assist and support all users (staff, students, parents or guardians) with NNDSB promoted applications.
  • Respond to and resolve hardware, software, and network related service interruptions. Document problem resolution and assist in maintaining knowledge base.

Qualifications:

  • Minimum two year post-secondary diploma program in Computer Technology, Engineering, or in a related computer technology field.
  • 1 to 3 years' experience in desktop and customer support services.
  • Vendor Specific Technical Certifications such as Microsoft Certified Professional (MCP), Apple Certified Associate and/or Cisco Certified Network Associate (CCNA) are all considered assets.

Skills Required:

  • Good working knowledge of Microsoft, Apple, and Google operating systems, platforms, hardware devices, and office productivity suites.
  • Strong organizational, analytical, interpersonal, written, verbal communication skills with a focus on customer service and satisfaction. Excellent technical diagnostic skills with the ability to work independently.
  • In depth working knowledge of micro/personal computer system technologies and peripherals, including operating systems, use and capabilities of application software, use of LAN/WAN and/or telecommunications networks, diagnostic software, anti-virus programs, and recovery procedures

Other Requirements:

  • Valid class "G" driver's license and vehicle are required

Rate of pay: $29.16 to $31.98 per hour

All applicants must be legally eligible to work in Canada

The Near North District School Board is committed to supporting an inclusive and accessible environment. Accessibility standards address issues that pose major barriers for people with disabilities (i.e. physical barrier, information or communication barrier, etc.). Please ask us how we may help you by contacting :

Human Resources Department, Near North District School Board

963 Airport Road, PO Box 3110 North Bay, ON P1B 8H1

Phone ext Fax

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