Manager, IT Operations

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are looking for an objectives-driven, hands-on leader who is detail-oriented, time and cost-conscious, and a talented innovator. You will demonstrate an exceptional level of team building and the intuition to recognize and direct the varying elements of project and personnel demands that drive a successful technology company forward. You have the ability to make sound decisions after carefully gathering and evaluating the facts.

What The Role Offers

• Continuously working on developing staff through training initiatives
• Identifying and resolving team conflicts and eliminating obstacles affecting performance.
• Providing guidance and motivation for team to achieve goals outlined in established policies.
• Providing technical or project management direction - Prioritizing time against project lists in a changing environment
• Researching and recommending improvements to current processes and procedures and providing input on global direction
• Communicating departmental requirements and working effectively with other internal departments
• Managing, training and developing staff, ensuring high levels of employee engagement and the opportunity for upward growth with increased responsibility
• Ensuring the quality of the commercial infrastructure and device builds
• Regularly assessing team compliance with established policies and procedures

What You Need To Succeed

• Minimum 3 years of team leadership experience in a medium to large enterprise, preferably with international
• -Experience leading technical SME's with Diverse skillsets
• -Sound understanding of major Virtualization technologies, especially VMWare
• Familiarity with converged and standalone Server hardware ecosystems including Cisco, HP, Dell
• Familiarity with major SAN/NAS Technologies, namely EMC, HDS, Netapp
• Deep understanding of major Backup software providers including Veritas, Veeam, Avamar, Networker
• Must be able to guide teams to troubleshoot and resolve issues - Must be able to provide technical representation of issues and ideas in meetings with peers
• Strong and current experience in infrastructure technologies - Proven ability to manage diverse, simultaneous projects of varying complexities
• Literate, communicative, client-friendly and flexible
• Able to function rationally and methodically during periods of heightened stress

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.