Technician, store system support TAMS

4 days ago

Montreal, Quebec, Canada UAP Inc. Full time
Company Description

Be part of a community of authentic, proud and trusted people

At UAP, we believe we don't just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to always do better for our team members and clients. Our 5000 colleagues proudly serve thousands of customers every day across Canada.

If the hat fits, we'd be proud to have you wear it Send us your resume and join a people-centric company with a reputation of excellence.

Job Description

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

  • Respond to requests or questions referred to the store support group,
  • Update the database of requests and solutions made on each call;
  • Provide administrative support to other team members.
  • Respond to requests or inquiries made to the store support group;
  • Perform triage of requests and solutions on each call;
  • Solve problems and answer questions from users of the store systems;
  • Guide and train users to better use the system;
  • Maintain our store systems;
  • Ensure the functionality of the systems to support store operations at all times;
  • Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
  • Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.
Qualifications

To join our team, you need:

  • College diploma;
  • 1 to 2 years of experience offering user support;
  • Knowledge of product management and store operations;
  • Excellent communication in both English and French, both orally and in writing. In your role, you will have to work with internal clients across Canada on an ongoing basis;
  • Customer focused, ability to listen, problem solving, autonomy, interpersonal communication skills, patience.
Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.  

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