Test Center Administrator

JOB TITLE: Test Center Administrator
REPORTS TO: Test Center Manager
DEPARTMENT: Test Center
LOCATION: Toronto, Ontario
TEST CENTER ADDRESS: Bloor Street West

JOB OVERVIEW:
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.  These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.  
 
Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment

PERKS for employees hired for 20+ hours: (DO NOT EDIT)

12 Paid Holidays Off annually based on work schedule and start date 
No selling or quotas 
Office setting environment 
No inventory, stocking, floor moves or overnight shifts 
Paid training
Sick time prorated based on start date
401K
Employee Assistance Program
Vision
FSA

Include these PERKS for employees hired for Full Time: (DO NOT EDIT)

Legal
Vacation

AVAILABLE SCHEDULE:

Full Time or Part Time - Hours Will Vary
Schedule:  Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed.
Schedules are available 2 weeks in advance.

RESPONSIBILITIES:

Maintain and apply expert knowledge of test center policies, practices and procedures 
Greet examinees and verify identification 
Perform required security checks including the use of wands
Continuously monitor candidates as they complete exams
Report and/or resolve candidate issues with urgency   
Maintain secure environment and materials in the test center at all times 
Ensure every candidate receives a fair and comfortable testing experience
Report any occurrences outside company guidelines
Ability to be flexible with scheduling based on Prometric days of operations  
Represent Prometric's vision, mission and values
Safeguard the test center from misconduct  
If applicable, digitally scan and record candidate fingerprint identification  

QUALIFICATIONS:
 
EDUCATION:

High school diploma or equivalent required
College experience a plus

EXPERIENCE:

Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
Must be 18 years of age to qualify

SKILLS:

Ability to communicate professionally and effectively with candidates and coworkers
Ability to write detailed and accurate reports and correspondence 
Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation 
Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

PHYSICAL JOB REQUIREMENTS

Must be able to bend, stoop, and lift up to 40 pounds 
Ability to remain in a stationary position for extended periods of time while administering exams 
Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room 
Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

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