Hotel and Event Management Coordinator

ABOUT EVENTCONNECT

At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. 

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

• Competitive salary and benefits
• A casual but energetic work environment made for today's workers
• Performance-driven culture
• Growth opportunities
• IT equipment provided 
  
  

ABOUT THE ROLE

At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service,  contributing to this success by supporting travelling teams and hotel partners to ensure a seamless reservation experience.  You will foster strong relationships through professional communication and proactive follow-up. 

RESPONSIBILITIES

• Foster positive relationships with hotel partners and individual athletes through professional communication and follow-up.
• Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
• Document and track all confirmation communications for accuracy and accountability.
• Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
• Provide exceptional service to guests, assisting with post-event issues,  hotel room type requests and additional rooms needed. 
• Communicate any unresolved issues to the appropriate team members or management for escalation.
• Collaborate with internal teams to share hotel confirmation updates, ensuring smooth check-ins.
• Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
• Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox. 
• Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
• Assist with various tasks that may include data entry, event validation, and onboarding new hotel partners.
• Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating.
  

QUALIFICATIONS

• Ability to multitask and be agile in a fast-paced environment
• Ability to quickly identify and assess customers' needs to achieve satisfaction
• Accepts and welcomes new challenges
• Accountable for being a team member and contributing to goals
• Friendly, professional and confident nature both on the phone and through email communications
• Strong problem-solving skills and the ability to collaborate with others
• Ability to gauge your client and adjust your approach
• An organized approach to completing your work to ensure that clients and hotel relationships are strengthened  
• Detail-oriented and precise team player who enjoys working with others 
• CRM experience
• A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
• Minimum of 1 year of experience working in the hotel, sports or travel industry 
• Previous experience in hotel management or sales would be considered an asset 
• Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.
  

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.