Field IT Support Engineer

2 weeks ago

Brampton, Ontario, Canada Enterprise Solutions Inc. Full time

Job Title: Desk/ Field ITSupport Engineer (L2)

Role Summary

We are seeking an experienced Desk Side Support Engineer to provide on-site and remote end-user support in a large enterprise environment. The ideal candidate must have prior experience supporting
large user bases (50+ users per site)
, demonstrate strong
SLA awareness
, and possess hands-on expertise across
imaging, M365, hardware/software troubleshooting, and MAC/Windows environments
. Candidates without this experience may not be suitable for our client environment.

Mandatory Experience & Fitment Criteria

Candidates
must
meet the following criteria to be considered:

  • Experience supporting
    large engagements or sites with 50+ users
  • Strong understanding of
    SLA-driven support models
  • Ability to clearly explain how they prioritized incidents
  • Must be able to articulate
    SLA timelines for P3 and P4 tickets
  • Proven
    hands-on imaging and device enrollment experience
    using:
  • Windows Autopilot
  • SCCM
  • Microsoft Intune
  • Solid experience supporting
    Microsoft 365
    , including:
  • Outlook issues (profile, connectivity, add-ins)
  • Microsoft Teams issues, especially
    meeting room / conference room setups
  • Strong troubleshooting mindset:
  • Must demonstrate a
    structured approach to resolving slow laptop performance
  • Should analyze root cause (CPU, disk, startup apps, OS health, malware, logs) before suggesting hardware upgrades

Key Responsibilities

Desk Side & End-User Support

  • Provide Level 2 desk-side and remote support for Windows and MAC users
  • Support large user populations in an enterprise environment
  • Resolve incidents and service requests within defined SLA timelines

Imaging & Device Enrollment

  • Perform OS imaging, re-imaging, and device enrollment
  • Support Autopilot, SCCM, and Intune-based deployments
  • Ensure compliance with corporate build and security standards

Hardware & Software Break/Fix

  • Diagnose and resolve laptop, desktop, docking station, printer, and peripheral issues
  • Perform hardware replacements and coordinate vendor repairs
  • Troubleshoot OS, application, and driver-related issues

Microsoft 365 & Collaboration Tools

  • Support Outlook, Teams, OneDrive, and other M365 services
  • Troubleshoot Teams meeting room, AV, and conferencing issues
  • Coordinate with network and collaboration teams as required

Asset & Process Management

  • Maintain accurate asset inventory and lifecycle records
  • Follow ITIL-based processes for incident, problem, and change management
  • Ensure proper documentation and ticket updates

Network & Meeting Room Support

  • Provide basic network troubleshooting (LAN, Wi-Fi, VPN)
  • Support conference room equipment, displays, cameras, and microphones

Required Technical Skills

  • Desk Side Support Experience
    – Enterprise environment
  • Imaging & Enrollment
    – Autopilot, SCCM, Intune
  • Hardware Break/Fix
    – Laptops, desktops, peripherals
  • Software Break/Fix
    – OS, applications, drivers
  • Technical Knowledge
    – Windows 10/11, MAC OS
  • Process Knowledge
    – SLA, ITIL-based support
  • Asset Management
    – Inventory & lifecycle tracking
  • Mobile Device Management
    – Intune / MDM tools
  • Network & Meeting Room Support
    – AV, conferencing
  • MAC Operating System Support
    – Mandatory

  • Field Support Engineer

    2 weeks ago

    Brampton, Ontario, Canada Enterprise Solutions Inc. Full time

    Role SummaryWe are seeking an experienced Desk Side Support Engineer to provide on-site and remote end-user support in a large enterprise environment. The ideal candidate must have prior experience supportinglarge user bases (50+ users per site), demonstrate strongSLA awareness, and possess hands-on expertise acrossimaging, M365, hardware/software...

  • Field Support Engineer

    1 week ago

    Brampton, Ontario, Canada HCLTech Full time

    Work Location: Brampton, ON - dedicated onsiteThis role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.The successful candidate must be capable of providing optimum customer service to a wide variety...

  • Field Coordinator

    2 weeks ago

    Brampton, Ontario, Canada Maple Reinders Full time $75,000 - $90,000

    Job DescriptionField Coordinator  (Civil Construction)Maple Reinders Constructors is currently looking for an experienced Field Coordinator to join our team in Inglewood, Ontario (Near Brampton). The successful candidate will join our field operations department where we focus on Civil and ICI construction.As a Field Coordinator, you will have the...

  • Field Coordinator

    2 weeks ago

    Brampton, Ontario, Canada Maple Reinders Constructors Full time

    Job Description:Field Coordinator (Civil Construction)Maple Reinders Constructors is currently looking for an experienced Field Coordinator to join our team in Inglewood, Ontario (Near Brampton). The successful candidate will join our field operations department where we focus on Civil and ICI construction.As a Field Coordinator, you will have the...

  • Field Coordinator

    2 weeks ago

    Brampton, Ontario, Canada Maple Reinders Full time

    Job Description Field Coordinator (Civil Construction) Maple Reinders Constructors is currently looking for an experienced Field Coordinator to join our team in Inglewood, Ontario (Near Brampton). The successful candidate will join our field operations department where we focus on Civil and ICI construction. As a Field Coordinator, you will have the...

  • Technical Support Engineer

    1 week ago

    Brampton, Ontario, Canada Brinqa Full time

    Brinqa is the leading provider of unified cyber risk management and security analytics.  Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently.  We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...

  • Field Coordinator

    2 weeks ago

    Brampton, Ontario, Canada Maple Reinders Full time

    Maple Reinders Constructors is currently looking for an experiencedField Coordinatorto join our team inInglewood, Ontario (Near Brampton).The successful candidate will join our field operations department where we focus on Civil and ICI construction.As a Field Coordinator, you will have the opportunity to support our Project Managers & Superintendents in the...

  • Field Coordinator

    1 week ago

    Brampton, Ontario, Canada Maple Reinders Full time

    Job DescriptionField Coordinator  (Civil Construction)Maple Reinders Constructors is currently looking for an experienced Field Coordinator to join our team in Inglewood, Ontario (Near Brampton). The successful candidate will join our field operations department where we focus on Civil and ICI construction.As a Field Coordinator, you will have the...

  • Field Service Technician

    2 weeks ago

    Brampton, Ontario, Canada G&W Electric Co. Full time

    Reporting to the Application Engineering Manager, this position is responsible for the safe execution of field service appointments of basic to moderate complexity. The technician is responsible for researching the case, preparing, and carrying out the field service, and post service activities. Field service coordination to be performed on a rotational...

  • Field Service Technician

    2 weeks ago

    Brampton, Ontario, Canada G&W Electric Company Full time

    Field Service TechnicianReporting to the Application Engineering Manager, this position is responsible for the safe execution of field service appointments of basic to moderate complexity. The technician is responsible for researching the case, preparing, and carrying out the field service, and post service activities. Field service coordination to be...