Sales Representative, Westowne Mazda

2 weeks ago

Etobicoke ON MB B, Canada WESTOWNE MAZDA Full time

Summary

The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.

The Sales Consultant is an expert listener and is a master at executing each step/process within the Sales cycle. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.

The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.

The Details

Develop Strong Relationships with Customer and continue to develop the Relationship:

  • Greet customers in a prompt, friendly and courteous manner.
  • Listen to customer needs and take action.
  • Assist customers in understanding the offering and then selecting an appropriate vehicle.
  • Create a customer base through effective contact methods that work for the customer.
  • Keep detailed records of all interactions with customers.
  • Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
  • Make prospecting calls and follow-up with customer within specific time-frames.

Be detailed oriented

  • Listen to and document customer needs and expectations throughout the sales visit.
  • Follows-up with customers in a way that works best for them.
  • Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
  • Ensure all documentation/paperwork is completed in an accurate and timely manner.
  • Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Dealership Brand

  • Stay up-to-date on all dealership training programs.
  • Be able to explain technical features, options and their benefits.
  • Be knowledgeable about new features, specials and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a high level of professional appearance at all times.

Develop and maintain full knowledge about the Industry

  • Keep up to date with products, accessories, prices and key features of major competitors.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Excellent verbal communication.
  • Excellent customer service skills including listening and the ability to impact and influence others.
  • Organized and an attention to detail with the ability to document customer needs.
  • Flexible and open to change; take on special tasks as needed.
  • Ability to manage customer complaints and to solve difficult problems.
  • Results Oriented and Accountable.
  • Holds a valid driver's license.
  • Able to operate manual and automatic transmissions.
  • Basic computer skills and knowledge of Microsoft Office

Education & Experience

  • Minimum High School Diploma or Equivalent.
  • College certificate or additional courses would be an asset.
  • Automotive sales experience would be an asset.
  • Provincially licensed as recognized by the MVDA (OMVIC)
  • Adaptable to work evening and weekend shifts as scheduled.

  • Pdi Technician, Westowne Mazda

    20 hours ago

    Etobicoke, Canada Westowne Mazda Full time

    **Job Title: PDI Technician** **Location: Westowne Mazda** **Department: Service** **Reports to: Service Manager/Shop Dispatcher** **Position Type: Full-Time** **Job Summary**: As a Pre-Delivery Inspection (PDI) Technician, you will play a crucial role in ensuring that all new vehicles meet the dealership's quality standards before they are handed over...

  • Automotive Service Advisor

    6 days ago

    Etobicoke, Canada WESTOWNE MAZDA Full time

    Position: Automotive Service Advisor Company:*Westowne Mazda Family Dealership Location: Etobicoke, Ontario Employment Type:Full-time Westowne Mazda is a family business which has been a trusted name in the automotive industry for over 40 years. As a family-owned dealership, we take pride in our commitment to providing exceptional service and building...

  • Receptionist

    2 weeks ago

    Etobicoke, Canada WESTOWNE MAZDA Full time

    Westowne Mazda is a reputable car dealership committed to providing exceptional service. We pride ourselves on our friendly and professional team who work together to create a positive and welcoming environment for all who visit our dealership. We are currently seeking a motivated and personable individual to join our team as a Receptionist. As the first...

  • Service Representative, Westowne Mazda

    4 days ago

    Etobicoke, Canada Westowne Mazda Full time

    **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has...

  • Client Care Representative

    1 week ago

    Brantford, ON NR J, Canada Achilles Mazda Full time

    Client Care Representative / Automotive Sales ProfessionalAchilles Mazda of Brantford – Brantford, OntarioAchilles Mazda of Brantford is seeking a Client Care Representative / Automotive Sales Professional to join our team.We are a family-owned and operated import dealership known for professionalism, integrity, and long-term relationships—both with our...

  • Sales Consultant, Airport Mazda

    2 weeks ago

    Toronto, ON MW P, Canada AIRPORT MAZDA Full time

    The Sales Consultant is responsible for promoting and selling the dealership's products and services while delivering an exceptional customer experience. This role focuses on understanding customer needs, demonstrating in-depth product knowledge, and achieving or exceeding sales targets through effective communication, professionalism, and follow-up.Key...

  • Automotive Mechanical Repairer

    6 days ago

    Etobicoke, Canada WESTOWNE MAZDA Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - **Work site environment**: - Dusty - ** Tasks**: - Inspect and test mechanical units to locate faults and malfunctions - Repair or replace mechanical units or components - Estimate parts and labour cost to perform vehicle maintenance and repairs - Test...

  • Parts Clerk

    4 days ago

    Etobicoke, Canada WESTOWNE MAZDA Full time

    Education: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Work site environment**: - Dusty - Noisy - ** Work setting**: - Automobile dealership - ** Tasks**: - Answer telephone and relay telephone calls and messages - Clean and maintain office, supply area or warehouse - Perform general office duties - Set-up...

  • Assistant Sales Manager

    2 days ago

    Scarborough, ON MS C, Canada Agincourt Mazda Full time

    WANT TO WORK for one of Canada's Best Managed Companies?Dilawri Group is now actively searching for an Assistant Sales Manager to join the team at Agincourt Mazda.Apply to this position if you:Want to work in an ever-changing market Enjoy working in a fast-paced environment where adaptive skills lead to successWant to be part of an organization leading...

  • Sales Manager, Airport Mazda

    1 week ago

    Toronto, ON MW P, Canada AIRPORT MAZDA Full time

    The Sales Manager is responsible for overseeing all aspects of the Used Car Sales Department. This role requires the ability to lead and manage multiple teams and functions while ensuring departmental profitability, controlling expenses, and maintaining strong customer satisfaction.Sales Managers must stay informed of federal, provincial, and local...