Patient Care Manager, Endoscopy

At Mount Sinai Hospital, your leadership and vision set the tone for patient care, staff development, and nursing excellence within an academic clinical setting. As a Patient Care Manager (PCM) for our Endoscopy/Ambulatory GI Services you will build team capacity, implement care standards, and contribute to the unit's ongoing development. As the only hospital in Canada to have achieved the prestigious Magnet recognition for nursing excellence, you'll be leading within a system internationally recognized for empowering nurses to shape care, drive outcomes, and lead change. This is a setting where patient- and family-centered care and interprofessional collaborative practice are at the forefront of what we do.

This role reports to the Senior Clinical Program Director for Surgical Services.

Is this you?
Are you skilled at solving patient care challenges through structured, evidence-based thinking? You approach quality improvement by balancing analysis, input from the team, and operational realities. Whether refining a workflow or evaluating performance data, you focus on practical outcomes that benefit both patients and staff. Your strength lies in translating big-picture goals into focused action the team can sustain.

You're someone who sees potential in people and provides them the support, structure, and feedback to realize it. With a natural ability to inspire and motivate, you create environments where high standards feel achievable and well-supported. Whether you're supporting change or mentoring someone through a new challenge, you know how to keep your team grounded and moving forward. This role extends your impact beyond clinical outcomes by developing the people who drive them.

If you're someone who builds trust across disciplines, you understand how vital collaboration is to consistent, safe care. You're confident navigating competing priorities, addressing disagreements directly, and keeping people focused on shared goals. In practice, that might mean aligning care plans across disciplines, coordinating input during huddles, or working through differing perspectives on planning. These abilities help you create alignment across teams, turning complexity into coordinated action.

About This Team
The Endoscopy unit at Mount Sinai Hospital is at the forefront of gastrointestinal and respiratory care, performing over 9,000 endoscopic procedures each year in our state-of-the-art unit. Our skilled team conducts a diverse array of procedures to screen, diagnose and monitor gastrointestinal and respiratory conditions including but not limited to colonoscopy, gastroscopy, bronchoscopy, capsule endoscopy and endoscopic retrograde cholangiopancreatography (ERCP). Our unit is dedicated to utilizing the latest in medical technology to enhance patient outcomes and advance the field of endoscopy.

In This Role You Will

• Maintain standards of nursing practice and management of patient care through creation of an environment conducive to growth and development of staff and excellence in clinical practice
• Establish and monitor annual goals and objectives for the ambulatory program consistent with the provision of high quality and safe care
• Develop, lead and manage program improvement initiatives based on quality data monitoring and utilizing appropriate quality improvement processes
• Collaborate with the WIH Ambulatory Physician Leader and Clinical Nurse Specialist in the development and monitoring of the quality plan and annual business unit scorecard
• Be accountable for the quality of care and service provided in all clinics
• Participate in the programmatic development of the clinical area and prepare necessary business cases as required
• Manage finances through effective budgetary planning, monitoring, controlling and operations at the clinic level
• Facilitate and provide leadership for resource utilization at the clinic and programmatic level; develop business cases for required human or physical resources as needed
• Provide leadership in fostering and promoting a collaborative practice environment that is based on mutual respect among all team members
• Recruit, develop and manage staff; complete regular employee performance appraisals and support the development of learning plans
• Encourage and participate in nursing research and the utilization of research findings
• Work with other members of the nursing leadership team to support the implementation of evidence-based practice and ensure the dissemination of research findings to inform nursing practice and improve patient outcomes
• Respond as PCM on-call as needed
• Perform other duties consistent with the job classification as required

Job Requirements
Mandatory

• Current registration with a professional college under the Regulated Health Professions Act
• Bachelor's degree in a Health Sciences or related discipline
• Master's Degree in nursing, health disciplines, or health or business administration
• 3 years of leadership experience in a health care environment
• 2 years of experience in endoscopy
• Applicants with proven equivalent recent and related training and experience may be considered
• Eligible for cross-appointment to an academic institution

Preferred

• Membership in professional nursing and other related organizations

Skills and Knowledge

• Significant experience in quality improvement; success leading, monitoring and evaluating process/systems to identify and achieve efficiencies and quality outcomes
• Proven experience in data interpretation and analysis as a means to support strategic decision making and fiscal accountability
• Proficient in using Microsoft Office, including advanced understanding of the value of information technology and experience in the implementation and integration of strategies for systems and technologies
• Proven experience successfully leading and facilitating change with multi-disciplinary teams
• Excellent interpersonal and communication skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external stakeholders
• Excellent organizational and time management skills with the proven ability to manage competing demands
• Excellent decision making, problem recognition, problem solving, negotiation and conflict resolution skills
• Experience leading and/or supporting program development initiatives that align departmental goals with organizational strategic direction
• Demonstrated excellent work performance and attendance history

If this sounds like you and you feel ready to build your patient care career within endoscopy, apply now and let us know why you'd be a great addition to our team.