Inbound Client Care Advisor

A Little Bit About Us

At Field Trip Health, we're redefining mental health care in Canada. Our mission is to make evidence-based, innovative treatments accessible — including ketamine-assisted therapy (KAT), a breakthrough program helping people overcome depression, anxiety, PTSD, and other treatment-resistant conditions.

We've supported thousands of clients through our clinics and at-home programs across Canada, and we're growing fast. This is your chance to join a company at the forefront of the next wave of mental health treatment.

We're hiring an Inbound Client Care Advisor
 to be the first point of contact for people reaching out to Field Trip about treatment.

You'll 
own the inbound funnel
: responding to qualified inquiries, explaining our programs and funding options, and moving motivated clients toward their next step in care. You'll be measured on conversion and activity — and you'll welcome that — while balancing performance with empathy in a healthcare setting.

There are 
strong growth opportunities
 for high performers as we scale.

What You'll Do

Client Consultation & Conversion

• Respond quickly to inbound calls, texts, and emails from prospective clients.
• Run focused discovery calls to understand needs and explain our programs clearly.
• Outline treatment pathways and high-level funding options (benefits, insurance, self-pay) in plain language.
• Handle questions and objections with confidence and compassion, then 
  secure the next appropriate step in our intake process
  .
• Maintain disciplined follow-up so no serious lead goes cold.

Coordination & Handoff

• Work closely with clinic coordinators and the clinical team to support appropriate scheduling.
• Help ensure key intake information is in place before clinical appointments.
• Keep our CRM accurate and up-to-date so the team has what they need when the client arrives.

What Success Looks Like

• You consistently 
  meet or exceed monthly conversion targets
   from qualified inquiries to booked appointments.
• Clients describe you as clear, reassuring, and easy to talk to.
• The clinical and clinic teams trust your judgment on which clients are ready to move forward.
• Your pipeline is clean, your follow-up is tight, and leadership can rely on your numbers.

Who You Are

• 2+ years' experience
   in a client-facing or inbound sales environment (e.g., inside sales, enrollment advising, customer success, or similar), with a proven track record of meeting or exceeding targets. Experience in healthcare, wellness, or education is an asset but not required.
• A 
  closer mindset
  : competitive about your numbers and proud of consistently hitting targets.
• Strong phone presence; you're equally effective over text and email.
• Able to explain complex ideas (treatment options, funding, next steps) in simple, direct language.
• Naturally empathetic: you can be performance-driven while staying grounded in care and professionalism.
• Organized and disciplined in using a CRM or similar system to track leads, next steps, and outcomes.
• Education: Post-secondary education or equivalent experience preferred; a university degree (e.g., psychology, business, communications, or health sciences) is an asset but not required.
• Bilingual (English/French) is an asset.

Compensation & Growth

• Base Salary:
   Approximately 
  $48,000–$55,000
   per year (experience-dependent).
• Performance Incentives:
   Monthly performance-based compensation tied to booked appointments and program starts.
• Target Total Earnings (OTE):
   Strong performers can reasonably earn in the 
  $70,000–$80,000
   annual range, with 
  top performers able to exceed $85,000+
  .
• Benefits:
   Paid vacation and access to ongoing professional development in mental health literacy and client communication.

As we expand, top performers will have the opportunity to take on more responsibility and leadership over time
.

Why Join Field Trip Health

• Real impact:
   Every conversion helps someone access potentially life-changing care.
• High-performance culture in healthcare:
   Join a team that cares deeply about both outcomes and numbers.
• Learning & development:
   Work closely with experienced clinicians and operations leaders at a national mental health brand.
• Growth runway:
   As our footprint grows, there will be meaningful opportunities to grow your role and responsibilities.

If you're a performance-driven inbound sales professional who wants your skills to matter in mental health, we'd love to hear from you. Please submit a cover letter with your application.