Clinical Implementation Specialist

Intelliguard has an excellent opportunity for an Implementation Specialist or Pharmacy Technician with hospital experience to join our team in either Ontario or BC Canada, reporting to Implementation Manager. As an Implementation Specialist, you will be responsible for guiding our clients through integrating our solutions into their operations. Serves as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction.

• Collaborate with clients to understand their specific needs and objectives. 
• Develop and maintain project plans for each client, outlining key milestones and deliverables. 
• Lead client onboarding and implementation efforts, providing guidance and support at each stage. 
• Customize our solutions to meet the unique requirements of each client. 
• Train clients on how to use our products effectively and efficiently. 
• Troubleshoot and resolve any issues that may arise during the implementation process. 
• Continuously communicate with clients to ensure their satisfaction and address any concerns. 
• Project Management: Strong project management skills are essential for creating and managing implementation plans, timelines, and tasks.  
• Customer-Centric Approach: The ability to understand and empathize with client needs and provide exceptional customer service is crucial. 
• Communication: Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding. 
• Technical Proficiency: Understanding the technical aspects of the product or solution being implemented is important for customization and troubleshooting. 
• Problem-Solving: Implementation Specialists should be skilled at identifying issues and finding practical solutions to overcome obstacles. 
• Training and Education: They need to be able to effectively train clients in using the product or solution and provide ongoing support and guidance. 
• Detail-Oriented: Being meticulous is crucial for tracking project progress and ensuring nothing is overlooked. 
• Adaptability: The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic. 
• Time Management: Efficiently managing multiple projects and deadlines is a key skill in this role. 
• Interpersonal Skills: Building positive relationships with clients and working well with cross-functional teams is important for successful implementation. 
• Documentation: Keeping thorough records and documentation of client interactions and project progress is essential for reference and analysis. 
• Analytical Thinking: The ability to assess data and information to make informed decisions and improvements in the implementation process. 
• Product Knowledge: A deep understanding of the product or solution being implemented is necessary to ensure clients can leverage it effectively. 
• Quality Assurance: Implementing and maintaining quality control processes to ensure a smooth and error-free implementation. 
• Conflict Resolution: Being able to address and resolve conflicts or concerns that may arise during the implementation process. 

• Bachelor's degree in a relevant field (or equivalent experience) 
• Previous experience in implementation, project management, or client support is a plus. 
• Excellent communication and interpersonal skills. 
• Strong problem-solving abilities and attention to detail. 
• Technical proficiency and the ability to understand software and technology. 
• Ability to work both independently and collaboratively in a team. 
• Highly organized and able to manage multiple projects simultaneously.  
• 5 Years of experience in Hospital Pharmacy required. 
• Professional Certification:
• • PTCB Certification Required 
  • Valid Driver's License Required

• Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time) 
• Medical, Dental, Vision Plans 
• 401K with Employer Match 
• Life/AD&D and Long-Term Disability (LTD) 
• Flexible Spending Account (FSA) 
• Voluntary Life/AD&D Optional Plans 
• Parental Leave
• Pet Plan 
• To play a part in helping hospitals and health systems continuously improve the environment of safety around every medication decision 

• Travel will be 50%
• Relocation assistance is NOT available for this role.
• The essential functions of the job are usually performed in an office setting, in an indoor, temperature controlled environment. The office environment noise level in the work environment is typically low to moderate. While performing the job duties, the employee is regularly required to sit for extended periods, standing and walking intermittently, reach with hands, arms, talk or hear. The employee is required to use office equipment such as a computer, mouse, keyboard, printer. The employee may sometimes be required to lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. We are committed to providing equal employment opportunities to all qualified individuals. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of the job, we will work with you to provide an appropriate accommodation in accordance with applicable laws.