Group Benefits Administrator

Introduction

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.  
Overview

As a member of our benefits and HR consulting team, you'll help our clients -- employers of all sizes, across all industries -- build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are currently looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals.

How you'll make an impact

• Build and foster excellent client and provider relationships
• Assist clients with their day-to-day needs which can include:
  • Supporting their benefit plan eligibility maintenance
  • Performing data entry and audittig as required
  • Sharing best practices Assist members with their enrolment inquiries and eligibility criteria
• Follow up with insurance providers for timely completion of service requests
• Host virtual demonstrations of Gallagher's proprietary online HR and benefit administration system
• Provide administrative excellence as it relates to client onboarding and client admin training in support of our HR and group benefit services
• Provide administrative support including maintenance of client information files and CRM software
• Engage other team members as complex client situations arise and work collaboratively with complementary teams such as client facing Account Managers and Finance
• Answer telephone inquiries and respond promptly and professionally to email
• Exercise the utmost confidentiality in receiving information from clients
• Collaborate with colleagues throughout our branch to continuously improve our processes and deliverables
• Complete ad hoc projects and duties as required

About you

Required: 

• Post-secondary graduate from an accredited college or university degree or a minimum of 1 year of relevant experience.
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Well-developed problem solving skills
• Detail oriented including numbers and formulas
• Ability to work in a fast-paced professional environment
• Proficiency in Microsoft Office Tools
• Familiarity with CRM systems and best practices (not required but an asset)
• Written and verbal bilingualism (English/French) considered an asset

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Click Here to review our Canada Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher's AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.

---