EverPro - Product Designer

Product Designer, EverPro - Service Nation – Remote, Canada
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

EverPro is building a unified future for the products that power small and mid-size service businesses. We're looking for a
Product Designer
who can operate at a higher level of autonomy, help shape the next generation of our platform, and work across multiple teams while keeping quality high and momentum strong.

This role will spend most of its time on EverPro Edge and Service Nation. The long-term objective is to bring these two products together into a single, modern platform. In the meantime, you'll help advance both products, guide discovery work, and make sure we keep delivering value while defining the path forward.

You have experience actively coaching and advocating design decisions to your peers, iterating on constructive feedback, and ensuring the team is creating a cohesive and consistent design system across all our products.

If you like complex systems, product convergence, and PLG-driven work, you'll fit in here

*Please Submit a Resume with a relevant Portfolio of your work*

Responsibilities
Product Unification + Systems Thinking

• Map, simplify, and merge the interaction patterns across Edge and Service Nation into one cohesive product
• Translate business goals and messy legacy realities into clean, scalable UX models
• Partner with engineering and product to create shared workflows, navigation, information architecture, and design system usage
• Help define the "North Star" experience that unifies both products and supports future expansion

AI-Enabled Coaching & Training Design

• Design experiences that help SMB owners learn and apply business insights through AI-powered guidance and personalized coaching
• Create intuitive interfaces for surfacing intelligent recommendations, training content, and coaching interventions at the right time
• Translate complex business concepts into clear, actionable UI patterns that drive real outcomes for service business owners
• Design systems that scale premium coaching insights to our broader member base

PLG-Focused Product Design

• Design flows that reduce friction, highlight value fast, and drive self-serve adoption
• Collaborate with data, growth, and engineering to build onboarding, in-product education, and personalization
• Treat every screen as a chance to drive activation, retention, or expansion

Discovery + Iteration

• Use research, analytics, and customer signals to inform decisions
• Help PMs articulate problems more clearly before solutioning begins
• Work with engineering to ensure solutions land cleanly, scalably, and with high craft

Cross-Product Support (Edge + Nation)

• Own UX decisions and provide design leadership on active feature work
• Maintain design quality across two product teams while pushing the unification strategy forward
• Up-level how these teams work by introducing standards, better processes, and predictable design output

Design System Contribution

• Identify gaps and push improvements that support the unified product roadmap
• Help keep design patterns aligned, modern, and easy for engineering to implement

Qualifications

• 5+ years designing and shipping UX and UI for a software product of similar scale and complexity
• A university degree or relevant degree in Design, Technology, or Social Science discipline
• Experience working inside complex systems or multi-product ecosystems
• Ability to lead discovery, define requirements, and operate without handholding
• Strong product thinking: you understand tradeoffs, sequencing, dependencies
• Demonstrated ability to collaborate deeply with PMs and engineering
• A portfolio that shows simplicity, clarity, and strong execution
• Comfortable designing for ambiguity, legacy constraints, and "future state" at the same time
• Experience with PLG patterns, onboarding flows, and activation design
• Strong proficiency in Figma and in working with design systems

It would be a bonus if you have

• Experience doing research in the home improvement / home services industry
• Experience conducting user tests, research, and experiments to capture and understand real users' motivations, goals, and pain points; facilitate design sprints and other discovery sessions as needed
• Experience digging into product analytics data, customer service contacts, and social media feedback to monitor current product usage patterns and identify future areas of enhancement

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones.
This role can be based anywhere in Canada
– if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match

Compensation
The target base compensation for this position is $100,000 to $115,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience