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Strategic Accounts Manager
2 hours ago
Who We Are
Price Electronics ) a division of Price Industries, believes that Excellence matters, and continuous innovation offers benefits for everyone involved. This is why we invest in our modern, cutting-edge manufacturing facility in Winnipeg Manitoba, Canada. We have produced high quality, high reliability electronic assemblies for multiple markets for over 25 years. Consider joining us as we continue to innovate and grow.
What You Can Expect
- Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- Employee and Family Assistance Program (EFAP) - You and your family will have free access to consultation and support for your mental, emotional and financial well-being
- PocketPills – You and your family will have free access to Canada's first Digital Pharmacy, PocketPills enables you to call, text or email the pharmacy care team from wherever you are. You will enjoy free delivery of your prescriptions and vitamins straight to your home.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- Gym Subsidy Program - Employees are eligible for a gym membership reimbursement of up to $300 per year, this includes Fitness related App's.
- As part of our Goals, Rewards, Improvement and Teamwork program qualifying teams can enjoy a monthly reward.
- Personal and Professional Development - We are committed to helping you reach your potential through training and education.
- Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you're invited to be a part of that.
- Our convenient Price Café offers free Tea and Coffee.
Strategic Accounts Manager
Position Overview
The Account Manager is responsible for managing and growing key customer relationships for Price Electronics' contract manufacturing business. This role focuses on building strong, trust-based partnerships with customers while ensuring operational excellence in forecasting, supply chain coordination, and execution of customer agreements. The Account Manager serves as the primary point of contact for assigned accounts, driving profitable sales growth, maintaining high customer satisfaction, and ensuring that business processes are efficient, accurate, and aligned with customer needs.
Key Responsibilities
Customer Relationship & Business Growth
- Serve as the primary business contact for assigned accounts, ensuring exceptional customer service and satisfaction.
- Conduct Quarterly Business Reviews (QBRs) with key customers to review performance, address issues, identify new opportunities, and strengthen partnerships.
- Drive sales and gross profit growth by identifying upsell, cross-sell, and new program opportunities within existing accounts.
- Act as the customer advocate within Price Electronics, ensuring that their expectations are met while balancing the company's business objectives.
Sales & Forecast Management
- Work with customers to obtain accurate sales forecasts and ensure timely communication to internal operations, planning, and supply chain teams.
- Ensure blanket purchase orders (POs) and forecasts are properly consumed and reconciled to avoid shortages or overstocking.
- Track forecast accuracy and collaborate with customers to continuously improve forecast quality.
Customer Agreements & Process Compliance
- Develop, negotiate, and implement customer agreements, ensuring terms and conditions are clearly defined and consistently followed.
- Monitor agreement adherence (pricing, delivery schedules, quality expectations, liability terms) and take proactive action to resolve issues.
- Establish clear communication protocols with customers to ensure transparency and accountability.
Supply Chain & End-of-Life (EOL) Coordination
- Work closely with supply chain and engineering teams to identify and communicate end-of-life (EOL) and obsolescence risks to customers.
- Partner with customers to define last-time buy strategies, replacement part selection, and risk mitigation plans.
- Coordinate with suppliers and internal teams to ensure continuity of supply for ongoing programs.
Customer Service & Quality Focus
- Ensure all customer requirements are accurately captured, documented, and communicated internally.
- Collaborate with quality and operations teams to address customer concerns, corrective actions, and continuous improvement initiatives.
- Monitor and report on key account performance metrics, including on-time delivery, quality, and service levels.
- Implement and maintain process discipline to ensure consistency, accuracy, and reliability in all account management activities.
Qualifications & Skills
Education & Experience:
- Bachelor's degree in business, Engineering, or related field (or equivalent experience).
- 5+ years of account management, sales, or customer success experience in electronics manufacturing (EMS/PCBA) or related industry preferred.
- Proven ability to manage complex accounts with long sales cycles and technical requirements.
Skills & Competencies:
- Strong relationship-building and communication skills, with the ability to influence at all levels.
- Solid understanding of electronics manufacturing processes, supply chain, and forecasting best practices.
- Analytical skills to interpret forecasts, pricing models, and profitability metrics.
- Proficiency in CRM tools, ERP/MRP systems, and Microsoft Office Suite.
- Highly organized with strong attention to detail and process discipline.
- Problem-solving mindset with ability to anticipate issues and drive proactive solutions.
Performance Metrics
Success in this role will be measured by:
- Customer satisfaction scores and retention.
- Sales growth and gross profit improvement within assigned accounts.
- Forecast accuracy and alignment with consumption.
- On-time delivery, quality, and service performance.
- Effective execution of customer agreements and compliance with terms.
- Timely and accurate communication of EOL and supply chain risks.
Price Industries Limited hires on the basis of merit and is strongly committed to equity and diversity. We welcome applications from all qualified candidates, including all genders, Indigenous peoples, persons with disabilities, members of visible minorities, individuals of diverse gender and sexual orientation and all groups protected by the Human Rights Code.
We are happy to provide reasonable accommodation throughout the selection process and while working at Price. If you require support applying online because you are a person with a disability, please contact us at .
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
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