Scheduler - Surrey

7 days ago

Surrey BC VV Z, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $ $30.53 / hour Why Fraser Health?:

We are currently looking to fill a Casual opportunity for aScheduler at Home Support located in Surrey, BC.

Experience the exceptional benefits of working with us including:

  • Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
  • Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
  • Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
  • Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
  • Maternity Top-Up: Receive an 87% top-up during maternity leave.
  • TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes

Additional employee discounts and perks available.

*Eligibility based on employment status

Detailed Overview: Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation. Responsibilities:

  • Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.

  • Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.

  • Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).

  • Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.

  • Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW'''s, as requested.

  • Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.

  • Orientates new office staff to scheduling procedures and forms, as required.

  • Performs other related duties as assigned.

Qualifications: Education and Experience

Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

  • Ability to communicate effectively, both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to work independently and in cooperation with others.
  • Ability to operate related equipment.
  • Ability to plan, organize and prioritize.
  • Ability to type at 20 wpm.
  • Business writing skills.
  • Knowledge of office procedures.
  • Knowledge of medical terminology.
  • Ability to analyze and resolve problems.

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