Booking Officer, Centralized Booking Service

Click here to apply as an internal applicant.

*Company*
: IWK Health
Req ID:
211764

Department/Program:
Centralized Booking Service , Children's Surgical, Emergency and Rehabilitation

Location:
Halifax

Type of Employment:
Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date:
ASAP

Union Status:
NSGEU Off&Cler , Admin Professionals Bargaining Unit

Compensation:
$
-
$ /hour

Closing Date
: Nov 4, 2025 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other's talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi'kma'ki, the unceded and ancestral territory of the Mi'kmaq people. Working in Mi'kma'ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

*The Opportunity*
The Booking Officer is responsible to ensure complete and accurate booking procedures for elective and urgent surgical patients. In this clinical environment, duties include but are not limited to patient scheduling, maintaining confidential documentation, producing excel spreadsheets and reports as required. They will work in collaboration with surgeon's offices, anesthesia, preadmission clinics and leadership staff to allow for optimal coordination of Operating Room/Endoscopy time. The Booking Officer also provides administrative assistant support for the PARNS Access Manager and the Operating Room Manager.

*Hours of Work*
Monday - Friday 8-4 pm

Your Qualifications

• Grade XII
• Graduate of a business, office information technology, medical office assistant, secretarial course or equivalent combination of education and related experience
• Two (2) years related experience in Perioperative Services required
• If not available, 1 year related experience in Central Booking processes including creation of schedules for procedures, physicians, and patients along with waitlist management
• If not available, consideration may be given to those with 1 year experience in the health/medical field
• Medical terminology course or equivalent required
• Demonstrated experience in report preparation
• Experience with ORM and PARNS preferred
• Advanced working knowledge and proficiency with a variety of computer software applications, specifically Excel and Microsoft Word
• Ability to organize and prioritize duties
• Annually access the training and education on patient, client and personal safety made available by NSH
• Competencies in other languages an asset, French preferred

Thank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials.

I
f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.