Manager, Continuous Improvement

Toronto - Temporary - 12 Months

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly  1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It's an exciting time to join the team at Hydro One

Description: 

This role will oversee the Continuous Improvement and Process Optimization accountabilities of the Capital Delivery Model (CDM) Centre of Excellence within Capital Portfolio Delivery.  These accountabilities include: maintaining existing documentation, ongoing enhancements to the Project Delivery Model, and day-to-day support across the company on all matters relating to Project Delivery Model processes.

General Accountabilities:

• Supervise staff engaged in the sustainment of the capital delivery model processes, including process optimization and process adherence
• Plan, schedule, organize and assign work to ensure that quality and accuracy of work is maintained and on schedule.
• Provide advice, guidance, and direction to staff in the resolution of work-related problems, as well as provide clear expectations and performance measures.
• Provide leadership through demonstration and response to staff requirements to achieve targets, plans, strategies, and quality objectives to deliver service levels.
• Provide oversight on external management consultants that are engaged in the delivery of continuous improvement enhancements and ensure that quality and timeliness of work is maintained.
• Make effective recommendations on human resource issues, including career coaching, promotions, transfers, pay, hiring, and disciplinary action, etc.
• Provide advice and guidance to all levels of the organization on how to best apply the capital delivery model to different types of projects.
• Define objectives, perform tasks, and produce deliverables critical to the support and success of the project delivery model and its underlying processes and practices.
• Contribute to the development of policies, procedures, and strategies as it relates to capital project delivery.
• Reporting regularly on the status of the continuous improvement roadmap and the adoption of the project delivery model.
• Assess staff capability to do the required work and provide appropriate coaching and guidance to enable growth over time.
• Conduct personal effectiveness reviews of subordinates to build relationships and trust, and to improve effectiveness.
• Set an effective framework of policies and procedures for the work of the unit.
• Know and ensure own and subordinates' compliance with all legal and regulatory requirements, and all corporate policies and procedures, and generally accepted practices relating to the work of the unit.
• Establish a two-way working relationship with subordinates to solicit their views on conditions and potential changes affecting their work, and continuous improvement opportunities.
• Develop and maintain a highly engaged, diverse team that is focused on safely and effectively supporting the delivery of the capital work program.
• Perform other duties as required.
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Selection Criteria:

• Requires a knowledge of business administration and project management processes and practices
• Requires knowledge of Transmission and Distribution systems
• Requires strong communication skills in order to lead a team effectively, negotiate with internal and external stakeholders, and report on the status of projects within the portfolio.
• Requires relevant experience in business process design.
• Requires relevant experience facilitating large meetings and building alignment with stakeholders on the desired outcome. 
• Familiar with the practices and processes of capital project delivery
• Familiar with organizational change management concepts
• Manage multiple continuous improvement enhancements and effectively lead and facilitate teams consistent with the goals and philosophies of the division.
• Requires experience in handling concerns and dealing with internal and external stakeholders.
• Requires a strong customer service mindset.
• Requires strong communication skills and an ability to communicate effectively to all levels of the organization, from the working level to the executive leadership team.
• Requires experience in the coaching and mentoring of staff, experience in promoting and developing a strong culture of collaboration with staff and peers.
• Requires experience in carrying out the broad scope of administrative responsibilities associated with monitoring, coordinating, and controlling the work activities of staff.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada's Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Hydro One and its partners/affiliates may use AI to screen, assess or select applicants for the position.

"Employer of the year 2025"

Deadline: December 22, 2025

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.