Front Desk Manager

2 weeks ago

Langley BC VY C, Canada Gold's Gym Full time


Replies within 24 hours

Job Description:
  • Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym.
  • Provide security and control to the front door area of the facility.
  • Monitor check-ins to identify delinquent accounts.
  • Register all guests into the gym using proper registration procedures.
  • Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
  • Answer phone in a professional and courteous manner.
  • Respond immediately to member requests, inquiries and concerns.
  • Distribute keys, towels and other materials as needed
  • Process retail and concession sales.
  • High school diploma required
  • Excellent customer service skills
  • Ability to communicate effectively with both staff and members
  • Ability to multi-task
  • Knowledge of basic cash processing procedures
  • Functional computer skills
  • Implement Systems
  • Scheduling 
  • Maintaing spreadsheets wtih accuracy
  • Maintaining the front desk
  • Ensuring staff is following company policies and procedures
  • Leading the front desk with confidence
Job Qualifications:
  • High school diploma required
  • Excellent customer service skills
  • Ability to communicate effectively with both staff and members
  • Ability to multi-task
  • Knowledge of basic cash processing procedures
  • Functional computer skills
  • Knowledge of microsoft word and excel

We look forward to hearing from you



Founded in 1965 as a small gym in Venice Beach, California, Gold's Gym has grown into one of the most iconic and respected fitness brands in the world.

Gold's Gym BC is locally owned and operated, with four clubs across the Lower Mainland: Langley, Port Coquitlam, Vancouver, and University MarketPlace. For nearly 27 years, we've been a trusted part of the Vancouver fitness community, welcoming members and fitness enthusiasts from around the world.

 We offer a supportive, energetic team environment where passion for fitness meets real opportunities for growth and development. Our team members enjoy a positive workplace culture, ongoing training, and the chance to build a rewarding career within a globally recognized brand, while still benefiting from the close-knit feel of a locally owned business. 

If you're motivated, people-focused, and passionate about helping others live healthier lives, you'll feel right at home here. 

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